Amitesh Ranjan

• Lead global IT operations , ensuring infrastructure, system performance, and network reliability.
• Oversee NOC for 24/7 monitoring, incident resolution, and SLA management.
• Implement process improvements and automation using tools like Power Automate & UI Path.
• Develop and upskill team , aligning IT operations with business goals and strategic plans.
• Manage unified communications (Microsoft M365, Teams) and cloud environments (Azure, GCP), ensuring performance and cost optimization.

• Serve as Team Lead for a 5-members engineering team, providing leadership and support
• Manage telecommunications projects for Multiple US clients, ensuring on-time delivery and client satisfaction
• Demonstrate expertise in telecom technologies ie: Twilio, Asterisk, inContact, -NICE SIP trunking SBC and more
• Worked extensively on Switchvox, managing unified communication systems to ensure robust telephony and seamless integration with organizational workflows
• Conduct client meetings, manage change processes, and adhere to ITIL practices
• Collaborate with solution architects and IT service management teams to drive project success

Here's a simplified, point-wise version:

• Led a 15-member team in telecom & IT projects, supporting 20,000 users.
• Managed deployment, UAT, and escalations to ensure project success.
• Coordinated with vendors and stakeholders for smooth execution.
• Identified issues, implemented improvements, and got project approvals.
• Acted as the main point of contact for IT stakeholders, resolving complex issues.
• Managed local IT infrastructure, including replacements and fixes.
• Coordinated between local and global teams for smooth communication.
• Oversaw IT asset management, including hardware rollouts, inventory, and lifecycle.
• Supervised onboarding and mentoring of external IT engineers.
• Provided technical support for desktops, laptops, networks, and servers.
• Managed software installations, offboarding, and IT asset retrieval.
• Troubleshot hardware, replaced parts, and performed system upgrades.
• Identified and mitigated user-impacting issues for a smooth experience.

• Managed PAN INDIA Unified Communications infra-Telephony software support
• Supported 20,000 users and handled incident management
• Coordinated with vendors, internal teams, and stakeholders to address requirements
• User Acceptance Testing (UAT) and implemented process improvements

• Supported 3,000 users, managing incident and change management for telephony infrastructure and IVR systems.
• Coordinated with vendors, internal teams, and stakeholders for requirements, UAT, and process improvements.
• Managed Ameyo dialer, campaign creation, and user management, including prompt and node flow changes.
• Oversaw media gateway, PRI line, SIP trunk monitoring, and Zen desk user management.
• Led UAT, testing, and application change management for voice infrastructure and telephony services.
• Handled vendor management, monitoring, and quick resolution of P1/P2 issues, ensuring service continuity.

• Responsible for media getaway and PRI Line SIP Trunk analysis
• Managed ZenDesk user management and CRM integration
• Handled application change management and requirement gathering
• Provided support for desktops, printers, and network printers

• Troubleshot system-related issues and maintained operations
• Managed an 800-user base and network connections
• Handled domain joining, application installations, and IP configurations
• Updated antivirus software and prepared hygiene dashboard reports