Amit Kumar Singh
New Delhi
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Meticulous Data Scientist accomplished in compiling, transforming and analyzing complex information through software. Expert in machine learning and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
HCL Technologies
05.2022 - Current
- Google Salesforce process
- Assist Order Management and Customer Service teams to solve post-sales issues.
- To create quote as per sales requirement and assist then in deal closing.
- Maintained high level of product and technical knowledge.
- Responded to enquiries via. email and hangout.
- Helping in creating Agreement through CPQ and keeping records in salesforce.
- Implemented processes in line with company policies, regulatory and legal requirements.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Sales Manager
5C Network Private Limited
10.2021 - 03.2022
- Boosted team morale and overall sales volume by creating incentivising sales contests.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
- Monitored sales team performance and provided training to help reach targets.
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Educated customers on available processes and services.
- Created and directed sales training and development courses to enhance team skills and performance.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.
- Created surveys to gather customer feedback and inform sales strategies.
Territory Manager
Dr. Lal Pathlabs
09.2019 - 10.2021
- Continuously achieved or exceeded monthly sales targets by proactively cold calling leads, visiting customers and going the extra mile to achieve client needs.
- Regularly monitored territory sales with Salesforce, ensuring targets were on track to achievement and adapting where required.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Liaised with potential customers to determine needs and provide recommendations.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Secured new clients through targeted prospecting and networking.
- Shared comprehensive brand and product knowledge to maximise sales.
- Studied competitors to identify next strategies and areas requiring improvement.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Education
Bachelor of Science - Biotechnology
Marwari College , Ranchi
Ranchi , Jharkhand , India2019
Diploma in Computer Application - Computer Application
Vivekanand Education Foundation
Ranchi, JH2018
Skills
- Certified Full Stack Data Scientist
- Power BI
- Azure
- Good Knowledge of cloud computing
- Core Python
- Critical Thinking
- Agile
- Salesforce CRM , CPQ
- Data Mining
- Statistical Analysis
Certification
- Certified Scrum Master
- Certified Data Scientist
Languages
English
Advanced
C1
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Customer Service Representative
HCL Technologies
05.2022 - Current
Sales Manager
5C Network Private Limited
10.2021 - 03.2022
Territory Manager
Dr. Lal Pathlabs
09.2019 - 10.2021
Bachelor of Science - Biotechnology
Marwari College , Ranchi
Diploma in Computer Application - Computer Application
Vivekanand Education Foundation
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