Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
AMIT KUMAR MALL

AMIT KUMAR MALL

Contai

Summary

Employee with high energy, good communication skills and organised nature. Looks for solutions, analyses problems and multitasks well under pressure.

Overview

3
3
Languages
9
9
years of professional experience

Work History

Deputy Manager

Punjab NATIONAL BANK
06.2024 - Current
  • Handled issues and complaints, developing and implementing resolutions to improve service quality.
  • Assessed customer needs and suggested relevant products or services to ensure satisfaction.
  • Interacted professionally with guests, staff and the general public to enhance customer experience.
  • Safeguarded sensitive information by following strict protocols.

Chat Support Executive

REVOLUT
01.2024 - 04.2024
  • Handled customer queries about wealth and trading accounts, ensuring prompt and accurate responses.
  • Educated clients on trading, forex, and cryptocurrency, enhancing their understanding and engagement.
  • Monitored customer feedback and quality parameters to identify areas for service improvement.

Chat Support Executive

TELEPERFORNMANCE
06.2022 - 11.2023
  • Ensured customer satisfaction through accurate, timely responses to inquiries.
  • Managed customer inquiries and resolved issues to enhance customer experience.
  • Monitored feedback and identified improvements to enhance service processes.

Private Tutor

INDEPENDENT
08.2017 - 04.2022
  • Delivered individualised instruction and tutoring tailored to enhance student knowledge and skills.
  • Provided instruction across various subjects and grade levels, adapting methods to meet diverse student needs.
  • Collaborated with parents and guardians to establish realistic learning goals and develop strategies for student improvement.

Education

Senior Secondary School -

NAVALS NATIONAL ACADEMY
Gorakhpur, India
05-2013

Secondary School -

NAVALS NATIONAL ACADEMY
Gorakhpur, India
05-2013

Bachelor of Technology - ME

Abdul Kalam Technical University
Lucknow, India
01-2017

Skills

  • Customer relationship management
  • Service quality improvement
  • Operational support
  • Time Management
  • Communication Skill
  • Team Player

Language

Hindi
First Language
English
Advanced
C1
Bengali
Elementary
A2

Timeline

Deputy Manager

Punjab NATIONAL BANK
06.2024 - Current

Chat Support Executive

REVOLUT
01.2024 - 04.2024

Chat Support Executive

TELEPERFORNMANCE
06.2022 - 11.2023

Private Tutor

INDEPENDENT
08.2017 - 04.2022

Senior Secondary School -

NAVALS NATIONAL ACADEMY

Secondary School -

NAVALS NATIONAL ACADEMY

Bachelor of Technology - ME

Abdul Kalam Technical University
AMIT KUMAR MALL