SHIRAJ KHILJEE
BANKER
Chhindwara,MADHYA PRADESH
Summary
Deputy Manager adept in financial analysis, risk management, and regulatory compliance. Skilled in leading teams, optimizing financial performance, and fostering client relationships. Strong communicator with a commitment to operational excellence and continuous learning.
Overview
9
9
years of professional experience
Work History
Deputy Manager
HDFC BANK LTD
01.2023 - 05.2024
- Personal Banker Authoriser/Teller Authoriser
- This is a very critical profile as I am back-up for the Branch Head
- Maintained records of all operational activities for future reference.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Developed and implemented new procedures to improve efficiency of the organization.
- Created processes for handling customer complaints effectively.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided guidance and support to team members to help them achieve goals.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Worked closely with customers to understand needs and resolve diverse issues.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Senior Officer
YES BANK LTD
05.2017 - 09.2021
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Care Executive-XIV
Teleperformance
11.2015 - 03.2016
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Assisted customers with product selection based on individual needs.
- Gathered customer feedback and reported it to management for further action.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Master of Arts - Economics
GOVT PENCH VALLEY COLLEGE PARASIYA,CHHINDWARA
02-2021
Bachelor of Commerce - Accounting, Management, Economics, Business
MAILESTONE COLLEGE CHHINDWARA
01-2016
High School Diploma -
KANHAN VALLEY SCHOOL (CBSE)
04-2011
Skills
- Leadership Skills
- Communication Skills
- Customer Service
- Client Relationship Management (CRM)
- Sales and Marketing
- Time Management
- Compliance and Regulatory Knowledge
- Technology Proficiency
- Problem-Solving Skills
- Teamwork and Collaboration
- Adaptability and Learning Agility
- Attention to Detail
- Staff Training and Development
- Decision-making capabilities
- Operations Management
- Cost analysis and savings
- Performance Improvements
- Customer Relationship Management (CRM)
- Computer Skills
- Administration and Reporting
- Team Development
- Customer Relationship Management
- Training and Development
Affiliations
- Certificate Program in BRANCH BANKING EXECUTIVE
- Diploma in Retail Management
- Diploma in Stock Markets
Accomplishments
- Certificate of Appreciation in Reliance General Insurance ( 2 times)
- Customer Service Excellence Award (YES BANK ) 2019
- Recognized for exceptional skills in resolving customer queries and complaints with a 98% satisfaction rate.
Timeline
Deputy Manager
HDFC BANK LTD
01.2023 - 05.2024
Senior Officer
YES BANK LTD
05.2017 - 09.2021
Customer Care Executive-XIV
Teleperformance
11.2015 - 03.2016
Master of Arts - Economics
GOVT PENCH VALLEY COLLEGE PARASIYA,CHHINDWARA
Bachelor of Commerce - Accounting, Management, Economics, Business
MAILESTONE COLLEGE CHHINDWARA
High School Diploma -
KANHAN VALLEY SCHOOL (CBSE)
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