Hi, I’m
Amit Ray
Head of IT
Mumbai
Summary
Dynamic IT leader with over 20 years of experience in the retail sector, specializing in driving technology strategy, implementing automation, AI solutions, and managing cloud infrastructure. Proven track record in enhancing operational efficiency, optimizing IT systems, and leading cross-functional teams to deliver innovative solutions that boost business performance.
Overview
23
years of professional experience
7
years of post-secondary education
Work History
RELIANCE DIGITAL
Head – Process & Technology
11.2016 - Current
Job overview
- Developed and executed IT strategy for retail operations, leading to a 5% improvement in system reliability and operational efficiency.
- Directed the implementation of automation solutions, reducing manual processing time by 10% and minimizing errors.
- Spearheaded AI initiatives, including predictive analytics for inventory management and customer insights, resulting in operational efficiency and customer experience
- Managed cloud infrastructure projects, including migration to Cloud Platform, achieving specific outcome, e.g., enhanced scalability and reduced costs.
- Oversaw IT budget management, optimizing resource allocation and reducing costs by 3%.
- Led a team of 37 IT professionals, fostering a collaborative environment and driving continuous improvement.
VODAFONE
Head - Digital Strategy & Innovation
05.2013 - 10.2016
Job overview
- Drew up strategy for designing and customizing technological systems and platforms to improve customer experience resulting in enhanced revenue
- Project managed implementation of new systems and subsequent trainings for the IT team and support teams to help navigate IT enabled change
- Handled CAPEX and OPEX budgets for purchases of technological equipment and software and establish partnerships with key IT providers
- Achievements: Improved customer satisfaction through VOC mobility solution
- Drive Cloud strategy, application portfolio consolidation and work through data security, availability and performance concerns to ensure cloud migration
- Cut infrastructure expenses through cloud platforms
- Conferred with ‘Business Excellence’ Award at Vodafone for record revenue through campaign management.
FICOH & UTC
Process Engineering & Business Analytics
09.2011 - 08.2013
Job overview
- Engaged as Client Partner through Birlasoft
- Spearheaded Information Management practice of 100+ FTEs globally with capability around BI, Analytics, Statistical modelling delivering USD 30 million revenue annually
- Demonstrated consistent revenue and profit growth for manufacturing and BFSI verticals
- Win strategic accounts like FICOH, UTC through process consulting and automation of BI platforms and optimized supply chain resulting in cost savings of 7%
- Provided thought leadership for innovation programs and deliver customized solutions for key clients
- Drove competency centre, IP creations, solution accelerators and frameworks
- Defined and executed innovation and transformation projects
- Won strategic accounts like FICOH, UTC through process consulting and automation of BI platforms and optimized supply chain resulting in cost savings of 7%
- Achievements: Increased market share by positioning mobility and analytics solutions
- Revenue increased through existing customers and repeat business
- Turned 3 non profitable customers to profitable through consecutive solution selling
- Bestowed with ‘Innovation of Year’ award for Big Data Innovation program at Birlasoft
- Special Initiative: Led team of process consultants to optimize order management process and reduce cycle time by 45% resulting in enhanced customer delight through single bill solution for all product offerings.
JP Morgan Chase
Delivery Head –Regulatory & Compliance
10.2010 - 08.2011
Job overview
- Driven technology transformation and strategy and roadmap by aligning IT strategies with business objectives within a time bound and cost effective manner
- Collaborated with functional heads to prioritize key programs for the growth of business and ensure IT function is well equipped and aligned to support the dynamic needs of business time to time
- Engagement review with IT and Business strategic partners to track delivery performance for capability building
- Achievements: Data lake implementation
- Streamlined change & release management process
- Cut operations team size through automation and building process efficiency
- Awarded with ‘Certificate of Appreciation’ at J.P Morgan for participating in community programs.
Wipro Technologies
Presales & Solution Delivery
08.2005 - 09.2010
Job overview
- Managed portfolio of USD 25 million annually with P&L responsibility
- Drive revenue and profitability targets for top 20 manufacturing client globally
- Managed the partner relationship and ensured timely delivery of services and operations for clients across the geography
- Responsible for account mining through unique value proposition
- Closure of all business action points related to the relevant IT related deliveries for both Tactical and Transformation projects
- Achievements: Ramped up team size by 200 in span of 18 months
- Maintained operating margin of 18% for high growth accounts
- Special Initiative: Designed and implemented price optimization solution and market basket analysis.
Capital One, GE
Principal Consultant
10.1999 - 07.2005
Job overview
- Employed through Patni & Cognizant
- Understand retail business process for Best buy and create requirement documents
- Create architecture and design documents, list test cases in consultation with business analyst
- Solution and platform evaluation and integration of core with peripheral solutions
- Closure of all business action points related to the relevant IT related deliveries for both Tactical and Transformation projects
- Achievements: Automated dashboard and reporting using Business Objects
- Data marts and integration using Informatica.
Education
UCLA Anderson School of ManagementCalifornia, USA
MBA from General Management
07.2016 - 07.2017
National Institute of TechnologyRaipur
Bachelor of Engineering from Mechanical
07.1994 - 07.1998
Skills
Core Competencies
Notableaccomplishments
- Successfully delivered digital transformational programs around customer, employee, service, supply chain and financial success
- Exhibited excellence in Process & Technology transformation through strategic thinking and decision making
- Proven success in mobilizing high performance teams to manage, implement, and streamline complex designs
- Pivotal in fostering virtual team collaboration using relationship building and communication management
- Experience in working for international assignments and in diverse backgrounds / cultures
- Drive high employee engagement through effective communication and inclusive leadership style
Profilevalue
Effective & accountable in high-profile executive roles: Overcome complex business challenges and make high-stakes decisions using experience-backed judgment. Involved in conceptualizing, planning, implementing and monitoring of winning business IT strategies to drive growth in business volumes
Corporate Strategy & Development Specialist: Characterized as a visionary, strategist & tactician. Consistent record of delivering results
Strategic Contribution: Can direct Organization in new height and growth areas and motivate people to perform beyond their normal past demonstrated skills / levels
Value Champion: Have courage to challenge counter cultural values / behaviour in others, champion the organization values & vision and create a clear and compelling view of future
Respect and Leverage Human Capital across all levels: Motivate, mentor and lead talented workforce
Leadershipoutline
Postgraduate in Management offering phenomenal two decades of experience with core expertise in enabling digital transformation with innovative and focussed approach. Presently associated with Reliance Digital as Head of Process & Technology. Possess strong breadth of experience in IT strategy, enterprise architecture, business analytics, cloud solutions, Analytics and Infrastructure, process automation, change management and business continuity
Timeline
Head – Process & Technology
RELIANCE DIGITAL
11.2016 - Current
UCLA Anderson School of Management
MBA from General Management
07.2016 - 07.2017
Head - Digital Strategy & Innovation
VODAFONE
05.2013 - 10.2016
Process Engineering & Business Analytics
FICOH & UTC
09.2011 - 08.2013
Delivery Head –Regulatory & Compliance
JP Morgan Chase
10.2010 - 08.2011
Presales & Solution Delivery
Wipro Technologies
08.2005 - 09.2010
Principal Consultant
Capital One, GE
10.1999 - 07.2005
National Institute of Technology
Bachelor of Engineering from Mechanical
07.1994 - 07.1998
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