Amit Singh Parihar
Ghaziabad
Summary
Highly skilled Chat Support Representative with notable experience in customer service and technical support. Possess strong problem-solving skills, adaptability to evolving technologies, and ability to handle high-volume inquiries while maintaining customer satisfaction. Previous work has demonstrated a significant impact on improving customer retention through effective communication and prompt resolution of issues.
Overview
5
5
years of professional experience
Work History
Personal Banker
Barclays
Noida
04.2023 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted and advised customers on using online and mobile banking systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided information on bank products and services.
- Resolved customer complaints in a timely manner to maintain positive relationships.
Personal Banker
Concenstrix
Ghaziabad
06.2022 - 04.2023
- Provided customer service to clients, including answering questions and resolving issues.
Customer Service Agent
concentrix
Ghaziabad
08.2021 - 12.2021
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Maintained up-to-date knowledge of company's products, services, and policies.
Customer Service Representative
Teleperformance
Ghaziabad
01.2020 - 07.2021
- Answered customer inquiries regarding product, returns plans and orders.
Education
B.tech - Computer Science
JODHPUR INSTITUE OF TECHNOLOGY AND ENGINEERING
Jodhpur, Rajasthan05-2018
Skills
- MS Excel
- Complaint resolution
- Account updating
- Banking operations support
- Proofreading
- Live chat support
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Personal Banker
Barclays
04.2023 - Current
Personal Banker
Concenstrix
06.2022 - 04.2023
Customer Service Agent
concentrix
08.2021 - 12.2021
Customer Service Representative
Teleperformance
01.2020 - 07.2021
B.tech - Computer Science
JODHPUR INSTITUE OF TECHNOLOGY AND ENGINEERING
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