Amit Singh Sandhu
New Delhi
Summary
Proven track record in upselling and customer support at Telus International, Where I Excelled in Enhancing customer satisfaction and sales metrics, achieving over 95 % in voice of customer scores, adept of analyzing customer needs to upsell tailored services,Including Smart hub ans smart home security , showcasing my analytical prowess and team collaboration Skills.
Overview
2
2
years of professional experience
Work History
Sr. Analyst
Telus International
Gurugram
05.2022 - 02.2024
- Upselling Telecom & Home services to Canadian customers for Telus.
- Providing customer services and maintaining 95% and above scores for Voice of Customer, months over months.
- Highest seller for internet services and products, consecutively for two quarters.
- Solving customers' queries firsthand and providing excellence in customer support.
- Analyzing customers' needs and upselling them required services, such as a smart hub, telecom services, and smart home services.
Education
Bachelor of Arts - Arts
Jiwaji University
Gwalior06-2010
Skills
- Upselling
- Customer Service
- Analysis
- Team Player
- Efficient
Languages
Hindi
First Language
English
Proficient (C2)
C2
Interest
- Sports
- Dance
Timeline
Sr. Analyst
Telus International
05.2022 - 02.2024
Bachelor of Arts - Arts
Jiwaji University
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