Amiyataru Dey Modak
Technical Support Engineer
Bokaro Steel City
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
Broadbean Technology
Noida
03.2021 - 02.2024
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- I was assigned a three-month IT help desk project.
Production Engineer
Munjal Kiriu Industries Pvt Ltd
Gurugram
03.2019 - 07.2020
- Holding Responsibilities of Production Line Engineer & Maintaining Line Production.
- Supervising the manufacturing process, ensuring quality work is done in a safe, efficient manner
- Liaising with other engineers to develop plans that improves production, costs, and labor required.
- Implemented cost-saving measures in materials procurement, reducing expenses without sacrificing quality or performance.
Customer Support Specialist
One Point One Solutions Limited
Delhi
11.2018 - 02.2019
- Handle Email tickets from Users regarding IT issues and miscellaneous other issues
- Handling clients issue and providing L1 support to them
- Active Directory Password and Account Management
Education
Bachelor Of Technology - Mechanical Engineering
Dr. B. C. Roy Engineering College
Durgapur, West Bengal 05.2014 - 04.2018
Skills
Incident Management
undefinedTimeline
Technical Support Engineer
Broadbean Technology
03.2021 - 02.2024
Production Engineer
Munjal Kiriu Industries Pvt Ltd
03.2019 - 07.2020
Customer Support Specialist
One Point One Solutions Limited
11.2018 - 02.2019
Bachelor Of Technology - Mechanical Engineering
Dr. B. C. Roy Engineering College
05.2014 - 04.2018
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