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Skilled Service Desk Analyst with relevant experience in managing and resolving service desk issues, optimizing user operations and bolstering system efficiency. Strong technical acumen combined with exceptional problem-solving skills aid in the prompt identification of system glitches to minimize downtime. Proven track record of improving customer satisfaction through timely resolution of IT issues and offering insightful solutions. Notable abilities include strong communication, teamwork, and adaptability in fast-paced environments.

Detail-oriented individual with
exceptional communication and project
management skills. Proven ability to
handle multiple tasks effectively and
efficiently in fast-paced environments.
Recognized for taking proactive approach
to identifying and addressing issues, with
focus on optimizing processes and
supporting team objectives.

Resourceful cloud engineer experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.

Experienced Technical Support Associate with 4 years of expertise in maintaining and optimizing production management within 24/7 environments. Proven ability to manage complex batch job schedules, ensuring reliable data processing across critical business systems. Skilled in incident management, service request resolution, and root cause analysis.

Proven Technical Support Engineer with a track record of enhancing customer satisfaction and reducing system downtime at Coca-Cola. Expert in technical troubleshooting and fostering team collaboration, I significantly improved service quality and efficiency. Skilled in hardware configuration and interpersonal communication, I consistently exceeded performance metrics, contributing to a more robust IT infrastructure.

Amiyataru Dey Modak

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Technical Support Engineer

Production Engineer

Customer Support Specialist

Education

Bachelor Of Technology - Mechanical Engineering

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Technical Support Engineer

Production Engineer

Customer Support Specialist

Bachelor Of Technology - Mechanical Engineering

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