Amna Perween
Scrum Master
Jaipur,RJ
Summary
Certified Scrum Master. ~9 years of experience in the field of IT Industry with overall ~5 years of experience as Scrum Master. Have proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Scrum Master
Vois
01.2024 - Current
- Instrumental in fostering a environment conducive to open communication, resulting in increased trust among team members and improved decision-making processes
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives
- Led sprint reviews and planning meetings to promote full team engagement
- Communicated project updates to stakeholders at all levels
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects
Scrum Master
Teleperformance
11.2020 - 10.2023
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases
- Implemented continuous improvement initiatives through regular retrospective meetings with team
- Coached cross-functional teams on Agile principles, leading to increase in successful project deliveries
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment
- Mentored junior team members on Scrum best practices, fostering their professional growth within organization
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members
- Led sprint reviews and planning meetings to promote full team engagement
- Coordinated with external vendors to deliver IT project components
Scrum Master
The Qalb
02.2020 - 10.2020
- Shadowed Scrum Master
- Assisted in Facilitating Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Managed product backlog and supported Scrum framework for monthly sprint releases
- Participated in sprint reviews and planning meetings
- Worked across teams to find solutions and answers to issues encountered by engineering personnel
- Researched current trends to stay knowledgeable in Scrum methods
- Resolved staff conflicts and identified potential areas of improvement
Process Associate
Genpact India Pvt Ltd
08.2018 - 12.2019
- Mentored junior members of team on best practices in issue resolution techniques
- Maintained clear communication channels with clients throughout troubleshooting process, ensuring transparency and trust
- Streamlined support processes for increased efficiency and reduced response times
- Consistently met or exceeded performance metrics, contributing to overall team success
- Collaborated with cross-functional teams to develop solutions for recurring technical problems
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
- Performed root cause analysis of reported issues to enact corrections
- Communicated with stakeholders to share critical technical information and deliver project updates
Customer Insights Analyst
Catalyst Canvas
08.2018 - 12.2019
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings
- Cultivated relationships with industry leaders and within company to share tips and information
Project Manager
Catalyst Canvas
10.2016 - 07.2018
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results
- Met project deadlines without sacrificing build quality or workplace safety
- Reported regularly to managers on project budget, progress, and technical problems
Education
Bachelor of Commerce - Accounting & Taxation
The IIS University
08.2011 - 07.2015
Master in Commerce -
Mirza Ghalib College
Gaya, India 04.2001 -
Skills
Agile
Certification
Certified Scrum Master (CSM), Scrum Alliance, 1917876, 12/24
Hobbies
Travelling
Reading
Timeline
Senior Scrum Master
Vois
01.2024 - Current
Scrum Master
Teleperformance
11.2020 - 10.2023
Scrum Master
The Qalb
02.2020 - 10.2020
Process Associate
Genpact India Pvt Ltd
08.2018 - 12.2019
Customer Insights Analyst
Catalyst Canvas
08.2018 - 12.2019
Project Manager
Catalyst Canvas
10.2016 - 07.2018
Bachelor of Commerce - Accounting & Taxation
The IIS University
08.2011 - 07.2015
Master in Commerce -
Mirza Ghalib College
04.2001 -
Certified Scrum Master (CSM), Scrum Alliance, 1917876, 12/24
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