Amol Hari Dapke
Aurangabad
Summary
Operations Lead at LTIMindtree specializing in AWS CloudWatch troubleshooting and digital operations management. Demonstrated success in improving process efficiency and implementing effective solutions. Skilled in utilizing Jira for issue escalation and promoting team collaboration to enhance continuous improvement. Committed to achieving high levels of client satisfaction through strong communication and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Lead
LTIMindtree
Pune
01.2022 - Current
- Led operations for ShakeShack project across four scopes: Digital, Data, Integration, Kiosk.
- Managed applications including AWS, Jira, ServiceNow, Firebase, Catchpoint, Auth0, Olo, Kount, Postman, FreedomPay, Sinch, and OpenSearch within Digital Scope.
- Monitored ETL jobs and troubleshot failures using SOPs in Data Scope.
- Executed queries in Snowflake to analyze file patterns from various sources; escalated core issues via Jira tickets.
- Oversaw job monitoring and addressed failures with Runbook guidance in Boomi Scope.
- Pulled files through Boomi API calls for missing scenarios; performed guest deletion activities for Security and Hospitality Team.
- Deployed updates for iPad and iOS devices via Jamf portal within Kiosk Scope; communicated Deployment status to stakeholders.
- Presented weekly and monthly KPIs for all four scopes during client meetings.
Customer Support Representative
PageSuite India Pvt.Ltd
Pune
09.2020 - 01.2022
- Handled customer inquiries via phone, email, and chat channels.
- Resolved technical issues with digital publishing tools and software.
- Provided product information and guidance to enhance user experience.
- Collaborated with team members to improve support processes and workflows.
- Maintained accurate records of customer interactions in support database.
- Escalated complex issues to senior team members for further assistance.
- Gathered feedback from customers to identify areas for service improvement.
Senior Research Analyst
IT Cube Solutions PVT.LTD
08.2016 - 09.2020
- Company Overview: Construct Connect
- Working with the clients all over the globe. Solving the issue regarding the Editions and magazine Digitization and also handling the support team to troubleshoot the bugs faced by the customers.
- I have been working on Emails, Live chat solutions, and Interacting with International Clients on call. Also, I know troubleshoot client issue, which includes Camera and microphone setting, login issues, App permission, Net issues, and Website issues. Configurations Windows operating system, and mobile devices like Android, and iOS. File missing issue.
- I have been working on Emails, live chat, International Calls, and troubleshooting issues. I have worked on configuring the Windows operating system and mobile devices like Android and iOS. The issues I was handling were microphone and audio issues. Also website issues like login, browser and App settings, and permission.
- Construct Connect
Education
B.E. - Electronics and Communication Engineering
MIT College of Engineering
Aurangabad, Maharashtra01.2015
Skills
- AWS CloudWatch troubleshooting
- Dashboard development
- S3 bucket management
- User authentication
- Order processing tools
- Mobile and web application oversight
- Digital operations management
- Process improvement strategies
- Confluence documentation
- Jira, Zendesk, and ServiceNow expertise
- Data integration with Talend
- Data warehousing with Snowflake
- Integration platform management (Boomi)
- Device management (Jamf)
- Remote access configuration (Putty Server)
- SQL querying
Affiliations
- Got appreciation mails from the client in QBR meetings
- Appreciated for skills, Employee of the Year
Certification
- AWS CloudPractioner
Timeline
Operations Lead
LTIMindtree
01.2022 - Current
Customer Support Representative
PageSuite India Pvt.Ltd
09.2020 - 01.2022
Senior Research Analyst
IT Cube Solutions PVT.LTD
08.2016 - 09.2020
B.E. - Electronics and Communication Engineering
MIT College of Engineering