Operation Management or Admin Work
AMOL MANDLIK
JUNIOR EXECUTIVE
NEW SNEH NAGAR SOC HOUSE NO 1, MARKET YARD PUNE,MH
Summary
Dynamic Junior Executive at Ruby Hall Clinic Wanowarie, adept at enhancing patient admission processes and driving operational efficiency. Skilled in managing complex queries and implementing process improvements, I excel in maintaining accurate admissions data while ensuring high customer satisfaction. Proficient in EHR systems and committed to delivering exceptional service.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Junior Executive
Ruby Hall Clinic Wanowarie
11.2018 - Current
- Answer inbound calls, emails, or chats related to appointments, billing, insurance, or medical services
- Schedule, reschedule, or cancel patient appointments using electronic health record (EHR) systems
- Verify insurance coverage and benefits, and update patient records as needed
- Provide accurate information regarding medical procedures, office policies, and service availability
- Resolve billing issues, explain account balances, and process payments when authorized
- Escalate complex issues to clinical or billing teams, following established workflows
- Track and document all interactions using customer relationship management (CRM) or healthcare-specific platforms
- Monitor and meet performance metrics such as average handle time and customer satisfaction scores
- Assist with outbound communication campaigns such as appointment reminders or service follow-ups
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
Education
MBA - Hospitality Administration And Management
Dr.D.Y.Patil Vidyapeeth
Pune, India 04.2001 -
BBA - BACHELOR OF COMPUTOR APPLICATION (B.C.A)
APPA SAHEB JEDHE COLLEGE
Pune, India 04.2001 -
H.S.C - ACCOUNTING AND AUDITING
N M V JUNIOR COLLEGE
PUNE 04.2001 -
Skills
- Customer support for billing and mediclaim issues
- Coordinate patient intake processes
- Workflow improvement
- Maintain precise admissions records
Risk management
Problem resolution
Customer relations
Interests
Timeline
Junior Executive
Ruby Hall Clinic Wanowarie
11.2018 - Current
MBA - Hospitality Administration And Management
Dr.D.Y.Patil Vidyapeeth
04.2001 -
BBA - BACHELOR OF COMPUTOR APPLICATION (B.C.A)
APPA SAHEB JEDHE COLLEGE
04.2001 -
H.S.C - ACCOUNTING AND AUDITING
N M V JUNIOR COLLEGE
04.2001 -
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