Priyanka Duppada
Visakhapatnam,Andhra Pradesh
Summary
Dynamic professional with a proven track record at NoBroker excelling in financial modeling and policy development. Adept at customer relationship management, I enhanced satisfaction and loyalty through effective communication and conflict resolution. My adaptability and commitment to continuous improvement drive results, ensuring operational efficiency and revenue growth.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Junior Executive
NoBroker
Visakhapatnam
01.2025 - Current
- Participated in special projects as assigned by senior leadership team members, while maintaining core responsibilities as a Junior Executive.
- Consolidated financial models for company efficiency, creating annual growth in revenue.
- Contributed to the development and implementation of new policies and procedures for continuous improvement and collaboration.
Customer Service Representative
Angel One
Visakhapatnam
03.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
HR Cum Telecaller
Ageis Recruitment
Visakhapatnam
09.2022 - 08.2023
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
Education
Bachelor of Science - Bsc Computers
St. Joseph's College For Women
Visakhapatnam 04.2001 -
High School Diploma -
Narayana Junior College
Visakhapatnam 04.2001 -
Skills
Customer relationship management
Customer support
Adaptable professional
Project planning
Risk assessment
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call center experience
Customer relations
Problem resolution
Team collaboration
Time management
Timeline
Junior Executive
NoBroker
01.2025 - Current
Customer Service Representative
Angel One
03.2024 - 10.2024
HR Cum Telecaller
Ageis Recruitment
09.2022 - 08.2023
Bachelor of Science - Bsc Computers
St. Joseph's College For Women
04.2001 -
High School Diploma -
Narayana Junior College
04.2001 -