Amreen Taj S
Bengaluru
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork skills, with a commitment to achieving company goals and providing exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick learning ability and talent for adjusting to new environments. Skilled at rapidly acquiring new knowledge and applying it effectively. Detail-oriented operations analyst with experience in organizing, problem-solving, and project management. Proficient in Salesforce and eager to apply knowledge and skills to take on new professional challenges with an established company.
Overview
10
10
years of professional experience
Work History
Operational Analyst
First Advantage
Bengaluru
02.2022 - Current
- Maintained an up-to-date knowledge of regulatory changes relevant to the industry sector.
- Analyzed performance gaps and partnered with leadership to enhance processes.
- Tracked key performance indicators to evaluate organizational goals.
- Implemented changes based on feedback from customers regarding product features or services offered.
- Ensured timely updates on background verification for clients and candidates.
- Developed strategies to improve accuracy and efficiency when researching employee backgrounds.
- Reviewed gathered information to assess or detect issues.
Customer Care Executive
24/7
Bengaluru
11.2020 - 01.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
Escalation Specialist
Myntra Designs Private LTD
Bengaluru
11.2014 - 02.2020
- Boosted customer satisfaction through expert problem resolution and approachable service.
- Emphasized proactive problem resolution in escalation procedures.
- Conducted regular follow-ups to ensure issue resolution.
- Managed projects focused on enhancing customer satisfaction and quality.
- Established lasting relationships with customers, offering purchase consultations.
- Prioritized escalations to guarantee visibility, traction, and closure.
Education
BCom - Accounts
Abbas Khan College For Women
Bengaluru05-2013
PUC - Commerce
Vidya Vahini PU College
Bengaluru03-2010
SSLC - High School
Newton Public School
Bengaluru03-2008
Skills
- Organizational skills
- Good Telephone Etiquette
- Communication
- Independent Worker
- Leadership
- Active listening
- Quality assurance
- Documentation skills
- Email management
- Live chat support
Timeline
Operational Analyst
First Advantage
02.2022 - Current
Customer Care Executive
24/7
11.2020 - 01.2022
Escalation Specialist
Myntra Designs Private LTD
11.2014 - 02.2020
BCom - Accounts
Abbas Khan College For Women
PUC - Commerce
Vidya Vahini PU College
SSLC - High School
Newton Public School
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