Amrendra Kumar Jha
Delhi
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
6
6
years of professional experience
Work History
Branch Sales Manager
Avanse Financial Services LTD
Delhi
05.2022 - Current
- Developed and implemented strategies to increase sales performance.
- Monitored daily sales activities and provided feedback to team members.
- Conducted regular meetings with team members to review goals and objectives & Coached sales team members on best practices for customer interactions.
- Monitored and analyzed market trends, competitor activity, product innovations, and customer needs and preferences.
- Coached staff on product knowledge, sales techniques, and customer service standards.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Provided ongoing training and development opportunities for team members.
- Assisted with hiring new sales personnel as needed.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
Senior Relationship Officer
Axis Securities Ltd Deputed at Axis bank Ltd
01.2019 - 05.2022
- Resolved customer inquiries related to loan quires,account balances, payment history and other issues in an efficient manner.
- Assisted in developing marketing materials for various loan products offered by the company.
- Developed and implemented strategies to improve customer service experience.
- Created personal relationship plans for clients based on their individual needs.
- Monitored client feedback to identify areas of improvement in services offered.
- Collaborated with other departments to ensure smooth delivery of services.
- Conducted market research and analysis to identify target customers.
- Managed client communications, including emails, phone calls, and meetings.
- Established long-term relationships with clients through regular follow-ups.
- Provided support to customers regarding product information and inquiries.
- Organized promotional events for potential customers to increase brand awareness.
- Maintained accurate records of customer interactions and transactions.
- Analyzed customer data to develop tailored offers that meet their needs.
- Assisted in resolving customer complaints in a timely manner while maintaining high levels of customer satisfaction.
CSA-Inbound Process
Teleperformance India Pvt Ltd
Indore
03.2018 - 11.2018
- Investigated customer complaints and provided solutions within acceptable time frames.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Resolved billing issues and disputes through effective problem solving techniques.
- Gathered customer feedback and reported it to management for further action.
- Analyzed call data to determine areas of improvement in the customer care process.
- Identified cross-selling opportunities while interacting with customers.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Recorded details of all inquiries, complaints and comments.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor of Engineering - Mechanical Eng.
Rajiv Gandhi Proudyogiki Vishwavidyalaya
BHOPAL01-2016
Intermediate (10+2) - Science
BIHAR SCHOOL EXAMINATION BOARD
PATNA01-2012
HSC (10th) -
BIHAR SCHOOL EXAMINATION BOARD
PATNA01-2010
Skills
- Ownership ability,Responsible, & Systematic Approach
- Multidisciplinary team leadership & team mentoring
- High level of Patience, Urge for continued Self-Development
- Identifying referrals for new lending opportunities
- Customer Service & Relationship Management
- Sales Reporting & Tracking
- Sales goal establishment
- Marketing strategy & Business Planning
- Lead Generation & New Business Development
- Product Knowledge
- Risk Mitigation
- Resolution-oriented
Additional Qualification
Basic Knowledge of Computer Applications.
Languages
MAITHILI
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Hobbies and Interests
- Playing cricket
- Cooking Food
- Listening Music
- Travelling
Personal Information
- Father's Name: Shailendra Kumar Jha
- Mother's Name: Pinki Devi
- Date of Birth: 10/03/1995
- Marital Status: Married
Disclaimer
I do hereby confirm that the information given in this resume is true and correct to the best of my knowledge. In case any error or omission is found at later date, I shall be liable for the consequences including termination of my employment or withdrawal of the offer of my employment.
Timeline
Branch Sales Manager
Avanse Financial Services LTD
05.2022 - Current
Senior Relationship Officer
Axis Securities Ltd Deputed at Axis bank Ltd
01.2019 - 05.2022
CSA-Inbound Process
Teleperformance India Pvt Ltd
03.2018 - 11.2018
Bachelor of Engineering - Mechanical Eng.
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Intermediate (10+2) - Science
BIHAR SCHOOL EXAMINATION BOARD
HSC (10th) -
BIHAR SCHOOL EXAMINATION BOARD
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