Amrita Falls
Bengaluru
Summary
Dynamic professional with 7+ years of diverse experience spanning product operations, process training, and quality assurance. Skilled at managing product data, internal activations, and cross-functional collaboration in fast-paced environments. Proficient in incident management, process improvement, and operational excellence. Experienced in working with Jira, Zendesk, Lime CRM (Admin tool), and Lime SaaS platform, ensuring smooth workflows and reliable product operations. Adept at combining analytical problem-solving with strategic execution to deliver scalable solutions and improved customer experience.
Overview
14
14
years of professional experience
Work History
Process Trainer / QA
Cognizant Technology Solutions
Bengaluru
02.2023 - Current
- Promoted from Sr. Process Executive → QA → Process Trainer based on performance and adaptability.
- Collaborated with cross-functional teams (Product & Ops) to identify process gaps and align workflows with business needs.
- Managed training and onboarding for new product workflows, ensuring smooth adoption of tools and processes.
- Conducted root-cause analysis of incidents, developed corrective action plans, and improved operational reliability.
- Ensured accurate data mapping and reporting to support product availability and internal product activations.
- Used Jira and Zendesk for issue tracking, escalation, and incident management.
- Actively worked on Lime CRM and SaaS platform for managing customer cases, product updates, and backend operations.
Estate Manager
La Martiniere Girl’s College
Lucknow
01.2016 - 01.2019
- Oversaw campus operations and service workflows, ensuring process efficiency and vendor coordination.
- Managed inventory, facilities, and event operations, aligning resources to operational needs.
Coordinator & Substitute Teacher
Vardaan International Academy
Lucknow
01.2014 - 01.2016
- Coordinated administrative workflows, handled scheduling, and improved process efficiency in daily operations.
- Ensured smooth communication between staff, students, and administration.
Area Manager
Lakme Lever Pvt. Ltd.
01.2012 - 01.2013
- Managed multiple teams across regions, ensuring sales operations, reporting, and resource availability.
- Worked closely with leadership to identify operational gaps and streamline execution strategies.
Education
M.A. - English Literature
Kanpur University
Kanpur01.2014
B.A. - English & Ancient History
Isabella Thoburn College
Lucknow01.2004
Diploma - Airlines & Travel Management
Trade Wings Institute of Management
Lucknow01.2003
Skills
- Product operations and activation
- Cross-functional collaboration
- Data analysis and reporting
- Incident management and improvement
- Jira and Zendesk proficiency
- Lime CRM expertise
- Training delivery and quality assurance
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Process Trainer / QA
Cognizant Technology Solutions
02.2023 - Current
Estate Manager
La Martiniere Girl’s College
01.2016 - 01.2019
Coordinator & Substitute Teacher
Vardaan International Academy
01.2014 - 01.2016
Area Manager
Lakme Lever Pvt. Ltd.
01.2012 - 01.2013
M.A. - English Literature
Kanpur University
B.A. - English & Ancient History
Isabella Thoburn College
Diploma - Airlines & Travel Management
Trade Wings Institute of Management
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