Amrita Kushwaha
Noida
Summary
With over 9 years of comprehensive experience in the IT industry, specialized in application and production support. Strong expertise in managing Changes, Problems, and Incidents with precision and efficiency. Recognized for exceptional analytical and critical thinking skills, as well as meticulous approach to operations. Proven ability to implement improved processes, consistently enhancing operational efficiencies. Key strengths include engaging clients and resolving complaints effectively, delivering outstanding service. Proactive leader with a track record of strategic planning and resourcefulness, successfully utilizing Middleware Platforms such as WebSphere, IIB, and Informatica. Proficient in deployment tools like Azure DevOps and CICD pipeline (Jenkins, Ansible, JIRA). Experience with ITSM tools includes using ServiceNow for incident, problem, and change management. Skilled in monitoring applications and systems using Splunk and AppDynamics, expertise in managing identities and access with CyberArk Vault. Strong knowledge of Linux, Unix, and Windows Server environments, possessing the technical acumen necessary for success in this field. Strong interpersonal skills for effective collaboration with diverse teams and stakeholders across multiple regions. Flexible and adaptable in handling project needs and delivering results within tight deadlines. Certifications acquired such as PSM1, PSM2, ITIL, AZ-900, AWS DEA C01, well-equipped to excel in any IT role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Middleware Professional
IBM India Pvt. Ltd.
11.2015 - Current
- Ensure products are delivered within timelines
- Supported enterprise banking applications, ensuring seamless functionality, minimal downtime, and high availability of critical systems
- Collaborated with development, infrastructure, and business teams to deliver consistent performance and user satisfaction
- Provided 24/7 application support for production systems, ensuring uninterrupted availability of banking services
- Monitored application health and performance using advanced monitoring tools (e.g., Splunk, AppDynamics)
- Troubleshot and resolved incidents within SLA timelines, minimizing impact on business operations
- Conducted root cause analysis (RCA) for recurring issues and implemented long-term fixes to prevent recurrence
- Supported deployments and release management activities, ensuring seamless integration and rollout of updates
- Managed ITIL processes including Incident Management, Problem Management, and Change Management, ensuring operational excellence
- Conducted proactive system health checks and performance tuning to ensure scalability during peak transaction periods
- Provided detailed incident reports and status updates to stakeholders, ensuring transparency and alignment
- Automated repetitive tasks to streamline processes and improve efficiency
- Collaborated with cross-functional teams to prioritize and resolve technical issues, ensuring business continuity
- Environment: Middleware platforms: WebSphere, Monitoring tools: Splunk, AppDynamics, ITSM tools: ServiceNow, SQL databases and scripting for automation
Education
B.Tech. - Electronics and Communication Engg.
JIET SETG
2015
Languages
Hindi
Proficient
C2
English
Advanced
C1
Certification
- AZ-900
- PSM1
- PSM2
Primary Skills
- Middleware Platforms: WebSphere, IIB, Informatica
- Deployment tools : Azure DevOps, CICD pipeline (Jenkins, Ansible, JIRA)
- ITSM Tools: ServiceNow
- Monitoring Tools: Splunk, AppDynamics
- IAM tools : CyberArk Vault
- Operating Systems: Linux, Unix, Windows Server
- Database Administrator : Teradata
- Languages : SQL
- Agile Tools: Confluence, Trello
- Communication & Collaboration: Slack, Microsoft Teams, Zoom, Skype
- Credit Risk Management: Understanding of credit risk principles and processes
Additional Skills
- Strong interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders across multiple regions.
- Flexible and adaptable in handling project needs and delivering results within tight deadlines.
- Proven ability to maintain a global perspective while coordinating regional teams.
- Python learning is in progress to acquire PCEP certification.
Timeline
Middleware Professional
IBM India Pvt. Ltd.
11.2015 - Current
B.Tech. - Electronics and Communication Engg.
JIET SETG
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