Amrita Vishvas
Kanpur
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Venus Oil Corporation. Leveraged problem-solving abilities and Microsoft Excel expertise to develop compelling bid submissions, boosting contract wins. Known for active listening, significantly improved client relations and operational efficiency, contributing to substantial company growth. Moving across organization provided me a lot of experience and knowledge. It is an opportunity that i am glad to have taken the decision to accept.
Overview
5
5
years of professional experience
Work History
Tender Executive
Venus Oil Corporation
Kanpur
11.2022 - Current
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Secured contracts for company growth through the development of compelling bid submissions.
- Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
- Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
- Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
- Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
- Maintained organized work area by cleaning and removing hazards.
- Developed a comprehensive library of reusable content, expediting the proposal creation process and maintaining consistency across all submissions.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Reviewed production schedules and streamlined processes.
Customer Service Executive
Kanpur Car Care Centre
Kanpur
08.2021 - 10.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
E-Commerce Executive
Intenim Technologies Pvt.Ltd
Kanpur
05.2019 - 03.2020
- Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
- Managed customer feedback effectively by addressing concerns promptly and incorporating suggestions into future improvements.
- Implemented tactical online marketing practices to target specific consumers and demographics.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Streamlined order fulfillment processes, reducing shipping times and increasing customer satisfaction ratings.
- Managed multiple vendor relationships to maintain optimal stock levels and negotiate favorable terms for the company.
- Monitored competitor activity to inform strategic planning efforts and capitalize on market opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Khalsa Girls inter
No Degree - Fitter(NSQS)
Government ITI (Mahila), Lal Bangla
Kanpur, India09.2022
Bachelor of Science - Mathematics
CSJMU University
Kanpur, India02.2021
High School Diploma -
Khalsa Girls Inter College
Kanpur05.2014
High School Diploma -
Arya Kanya Inter College
Kanpur06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Paperwork Processing
- Appointment Scheduling
- Documentation
- Filing
Travelling and Listening music
Travelling and listening to music go together like peanut butter and jelly—they enhance each other! Whether you're on a road trip, exploring a new city, or flying to a distant destination, music can elevate the experience. It sets the mood, creates a soundtrack for your adventures, and can even transport you to different times and places
Languages
Bengali
Elementary (A2)
Hindi
Upper intermediate (B2)
English
Beginner (A1)
Timeline
Tender Executive
Venus Oil Corporation
11.2022 - Current
Customer Service Executive
Kanpur Car Care Centre
08.2021 - 10.2022
E-Commerce Executive
Intenim Technologies Pvt.Ltd
05.2019 - 03.2020
Khalsa Girls inter
No Degree - Fitter(NSQS)
Government ITI (Mahila), Lal Bangla
Bachelor of Science - Mathematics
CSJMU University
High School Diploma -
Khalsa Girls Inter College
High School Diploma -
Arya Kanya Inter College