Amritesh Kumar Mishra
Learning Management System (LMS) Specialist
New Delhi
Summary
Personality Synopsis: As a highly skilled and experienced Learning Management System Specialist, my objective is to secure a challenging position where I can utilize my expertise in instructional design and e-learning platforms to develop engaging and effective learning solutions. I am seeking a role that will allow me to collaborate with cross-functional teams, customize learning management systems, and analyze data to drive continuous improvement. Ultimately, I am committed to delivering high-quality work, meeting tight deadlines, and providing excellent customer service to end-users.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Digital Marketing & Research Specialist
Google Operations Center
Gurugram
11.2020 - Current
- I am part of a global team and primarily responsible for assuring the quality of work delivered by our resources on a daily basis and SLA's are met as per the set parameters
- My team is primarily involved in prospecting for the key Decision-Maker/Key Stakeholder over the marketing and advertising space, exploring the scope of business through sales using various internal and external tools for all the reasons - AMER, LATAM, APAC & EMEA.
- I am taking care of the allocation of task and it's timely completion and Quality check
- I do RCA on stakeholder's feedback
- I take care of upload of completed and audited work on the Salesforce using internal tools
- I keep in touch with the management and different stakeholders and ensure that all the latest updates are documented and implemented on the floor
- I do prepare stats for Weekly and Quarterly reviews
- I take care of process training and calibration for new resources
- Give regular feedback and refresher training to the resources
- Conduct PKT (Process Knowledge Test) on a regular basis
- Share ideas and best practices for continuous process improvement.
Subject Matter Expert
Accenture
Bangalore, Gurugram
10.2014 - 11.2020
- Worked on an account which is a silicon valley search giant as SME (Subject Matter Expert)
- I was responsible for Training, QA, RCA, Floor support and ensuring my team's smooth and qualitative production
- My team's work was to develop the strategies for attaining the quality leads for sales team by scrubbing them on various parameters along-with this evaluating them by compliance laws of our Client and at the end doing the prospecting for the key Decision-Maker/Key Stakeholder over the marketing and advertising space, exploring the scope of business through sales
- 3-years’ experience on CSOD (Cornerstone On-Demand) & SumTotal LMS
- Administered and configured the Cornerstone OnDemand (CSOD) learning management system (LMS) to ensure optimal performance and usability
- Worked with cross-functional teams to design and develop engaging and effective learning experiences that aligned with business goals and objectives
- Aware of the various learning tools and applications into the LMS to enhance the learning experience, including video, audio, interactive simulations, gamification and assessments
- collaborating with cross-functional teams, including trainers, subject matter experts, and IT professionals, to develop engaging and effective e-learning experiences.
- As a key member of a global team of over 150 people, served one of the largest Consumer Goods client with their queries related to CSOD. This included publishing content, creating user, vendor, and instructor profiles, running reports, troubleshooting technical issues, testing courses, and managing participant registrations.
- While working on this project, I came up with some innovating ideas which helped the team to overcome some huge issues and saved a lot of time and improved the quality
- As a member of the Continuous Improvement Process (CIP) team, I played an integral role in identifying and implementing process improvement ideas. I assisted the team in implementing various initiatives aimed at enhancing the efficiency and effectiveness of our operations.
- Throughout my tenure, I have been entrusted with several critical responsibilities such as handling escalations, providing floor support and representing my team and Accenture during the visit of Russian-speaking clients. In this capacity, I have received numerous accolades and appreciations for my professionalism and problem-solving skills.
- Moreover, I have been the face of the Russian team and a key contributor to the successful launch of the Russian project
- Additionally, I played a vital role as a key contributor in the successful launch of the CSOD Go-Live project and migration from SumTotal LMS to CSOD
- I have been responsible for creating reports, visual boards, and analyzing data for OE metrics, which has enabled us to track and improve our performance and productivity
- My ability to handle ad-hoc projects, including allocation, monitoring, and completion on time, has been recognized, and I have consistently delivered results in a timely and efficient manner. I have also worked on daily transactions, working on tickets, ensuring that we maintain a high level of customer service.
- Lastly, my innovative ideas submitted in FY 16-17 have quantified to save USD 929 per annum, demonstrating my commitment to driving process improvements and achieving cost savings for the organization.
Digital Content Associate
Amazon Development Centre India Pvt. Ltd
Chennai
04.2013 - 10.2014
- I was part of the Kindle Content Operations team
- Took care of conversion of Russian books into electronic version
- Auditing, Quality and Compatibility Check of Russian books and Software testing
- Dealing with vendors from across the globe especially from Russia
- I was involved in vendor negotiation process and vendor calibration.
- Conducting Interview (Language round), Training and certification of new employees and vendors
- Process Training and assessment of new joiners
Freelancer
Various Public and Private Entities
New Delhi
- Worked as a Russian-English Interpreter and Liaison officer with Russian Women's Hockey Team for Hockey India from 08 to 25 February during Hockey World League Tournament, Delhi 2013
- Worked as a Russian-English Interpreter with Ukrainian Women's Hockey Team for Hockey Indian from 18 to 26 February, 2012
- Worked as a Russian-English Interpreter and Volunteer in the International Seminar "Celebrating the Tercentenary of M.V. Lomonosov" on 14-16 November 2011 at the Centre of Russian Studies, Jawaharlal Nehru University
- Worked as a Russian-English Interpreter in Russian Centre for Science and Culture, Embassy of Russian Federation during the days of Russian language, literature and culture on November 1-2, 2011
- Translated various technical as well as non–technical texts from Russian to English and English to Russian for different translation agencies
Education
Master of Arts - Russian Language
Jawaharlal Nehru University
New DelhiB.A. Honors - History
Indira Gandhi National Open University (IGNOU)
New DelhiIntensive Advance Diploma - Russian language
University of Delhi
New Delhi 09.2009 - 10.2010
Certificate course in Russian language -
University of Delhi
09.2008 - 10.2009
Skills
Learning Management System
Timeline
Digital Marketing & Research Specialist
Google Operations Center
11.2020 - Current
Subject Matter Expert
Accenture
10.2014 - 11.2020
Digital Content Associate
Amazon Development Centre India Pvt. Ltd
04.2013 - 10.2014
Intensive Advance Diploma - Russian language
University of Delhi
09.2009 - 10.2010
Certificate course in Russian language -
University of Delhi
09.2008 - 10.2009
Freelancer
Various Public and Private Entities
Master of Arts - Russian Language
Jawaharlal Nehru University
B.A. Honors - History
Indira Gandhi National Open University (IGNOU)
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