Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Additional Information
Languages
Websites
Personal information
Timeline
Generic
AMRUTHA CM

AMRUTHA CM

Bengaluru

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues related to product,process,sales etc,.

Overview

10
10
years of professional experience

Work History

Process Specialist

Infosys BPM
Bengaluru(kr)
05.2023 - 11.2023
  • Was allotted to a voice process for US Citizens bank to assist customers in banking related concerns and issue in posting payments to loan accounts.

Customer Relationship Officer

Bluestone Jewellery and Lifestyle.com
Bengaluru
08.2021 - 03.2023
  • Handling inbound calls of customer regarding pre sale and post sale order related queries.
  • Making outbound calls and assisting customers on their offline chat/email query on products,offers,customization.
  • Reverting back to emails regarding order status and product related concerns(eg: repair,return,exchange) and cordinating with others internal teams.
  • Handling live chats and resolving the concerns on call/chat
  • Working on social media reverts on a day to day basis (eg: Whatsapp,Instagram, Facebook)
  • Pitching for sales and following up with potential customers.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Worked for a post sale escalation's team.

Solution Support Executive

Airpush.inc
Bengaluru
08.2014 - 02.2016
  • Worked for an email and chat support team in assisting clients quires within TAT against ads related issues and concerns.
  • Handling creative’s, mails and other process related issues.
  • Uploading creative’s under specific service providers and desired handsets as per client requirement
  • Out calling the customers to confirm the bid values against their ads
  • Assisting team members at the time of high volume

Process Executive

Infosys
Bengaluru
06.2013 - 08.2014
  • Non-Voice process called SPS (Select Portfolio Servicing,Inc an US based company)
  • Proficient in Doc Review process which includes reviewing & requesting the require documents for approving the loan Modification programs and well versed on Short Sale in Loan Resolution Department
  • Sharing updates and process specific information in process portal
  • Assisting team members in completing their tasks in times of high volumes
  • Buddy sitting the new hires in training them
  • Identifying the documents and segregating them in respective ques

Education

Bachelor of Commerce - Financial Accounting

KLE Society's S Nijalingappa College
Bengaluru,India
05.2013

Pre-University - S.E.B.A

MLA PU COLLEGE FOR WOMEN
Bengaluru, India
03.2010

School -

NIRMALA RANI HIGH SCHOOL
Bengaluru,India
03-2008

Skills

  • Ambitious,Enthusiastic,Creative and Dedicated to Work
  • Open and Curious to learn
  • Trainable, Flexible and adaptable
  • Good communication and interpersonal skills apt for sales
  • Process Analysis
  • Schedule Coordination
  • Dispute Resolution
  • Client Relationship Building

Affiliations

  • Received appreciation emails from clients and customers for the best service given.
  • Best performer on in offer seasons to handle maximum number of calls
  • Best email award for drafting clear, complete and crisp information

Accomplishments

Part-Time Job

  • Worked for Events or Promotion and known as a best performer
  • Worked as Customer representative for 6 months in a company called Travel Edge

Other Activities

  • Attended seminars in college on soft skills Attended work shops in college on personality development program organized by Career Banao

Additional Information

  • Computer Proficiency
  • Basics Computer skills and familiar with Internet Usage
  • Email Drafting skills
  • Practical Skills in MS Office (MS word/Excel/PowerPoint).
  • DTP&TALLY

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Websites

Personal information

  • Date of birth: 10/May/1992
  • Gender: Female
  • Marital status: Married
  • Place of Origin: Bengaluru
  • Current address: MS palya Bengaluru 560097

Timeline

Process Specialist

Infosys BPM
05.2023 - 11.2023

Customer Relationship Officer

Bluestone Jewellery and Lifestyle.com
08.2021 - 03.2023

Solution Support Executive

Airpush.inc
08.2014 - 02.2016

Process Executive

Infosys
06.2013 - 08.2014

Bachelor of Commerce - Financial Accounting

KLE Society's S Nijalingappa College

Pre-University - S.E.B.A

MLA PU COLLEGE FOR WOMEN

School -

NIRMALA RANI HIGH SCHOOL

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AMRUTHA CM