Amulya Govind
Payroll Functional Consultant
Hyderabad
Summary
Implementation Specialist with 9+ years of experience in UK Payroll implementation, payroll operations, and customer service. Experienced in leading end-to-end payroll implementations, payroll configuration, statutory setup, testing, client training, and post-go-live support. Successfully delivered 300+ implementation projects with a strong focus on quality, compliance, and customer satisfaction.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Implementation Specialist
ADP India Pvt. Ltd.
01.2019 - Current
- Lead end-to-end UK payroll implementation projects, including requirement gathering, solution design, system configuration, testing, go-live, and post-production support.
- Configure payroll elements, statutory requirements, earnings, deductions, pensions, tax settings, and organizational structures using ADP iHCM.
- Utilize ADP Workforce Now to manage employee data, payroll validation, reporting, and client support activities.
- Support global payroll operations using Celergo, performing payroll data validation, reconciliations, and coordinating with international stakeholders.
- Manage incidents and service requests through ServiceNow, ensuring timely issue resolution, root cause analysis, and SLA compliance.
- Conduct Functional Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Parallel Payroll testing to ensure accurate payroll processing.
- Collaborate with clients, project managers, and cross-functional teams to deliver successful payroll implementations and maintain compliance with statutory regulations.
- Successfully delivered 300+ payroll implementation projects with a 100% go-live success rate, supporting payrolls ranging from 150–400 employees.
- Developed a payroll validation automation tool to improve efficiency and reduce manual effort.
Customer Service Associate (Chat Process)
Synchrony Financial
01.2017 - 01.2018
- Provided real-time chat support for payment-related customer inquiries and account issues.
- Handled 30–45 customer chats daily while meeting productivity and quality targets.
- Resolved payment, billing, and account-related issues while ensuring excellent customer service and compliance.
Education
Bachelor of Pharmacy - B.Pharm
Skills
Payroll & HRIS: ADP iHCM, ADP Workforce Now, Celergo, Oracle, ServiceNow
Payroll: UK Payroll, Global Payroll, Payroll Validation, Payroll Reconciliation
Testing: SIT, UAT, Parallel Payroll Testing
Tools: Microsoft Excel (Advanced), Microsoft Office Suite
Core Skills: Functional Consulting, Stakeholder Management, Client Support, Issue Resolution, Compliance
Interests
Exploring new payroll technologies and process automation, Cooking and experimenting with seafood recipes, Traveling and exploring new destinations
Software
Celergo
ADP IHCM
Workforce now
Service now
Timeline
Implementation Specialist
ADP India Pvt. Ltd.
01.2019 - Current
Customer Service Associate (Chat Process)
Synchrony Financial
01.2017 - 01.2018