Amya Mishra
Noida
Summary
Detail-oriented and resilient Content Moderator with 5 years of experience in reviewing, managing, and moderating user-generated content across diverse online platforms. Skilled in enforcing community guidelines, identifying violations, and ensuring the safety and well-being of users by removing harmful or inappropriate content. Experienced in working with automated moderation tools and AI systems to enhance efficiency and accuracy. Strong communication skills, with a proven ability to de-escalate conflicts, provide clear reports, and collaborate effectively with cross-functional teams. Adept at managing high-volume content in fast-paced environments while maintaining strict attention to detail.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
Techmahindra Pvt. Ltd
01.2024 - Current
- Dealing with disturbing or traumatic content while maintaining mental and emotional resilience.
- Monitor and maintain order management systems to ensure data accuracy, system integrity, and seamless order processing workflows.
- Tracking and logging moderation activities, reporting trends in content violations, and updating internal records.
SENIOR ASSOCIATE
BRANDMUSCLE INDIA PVT. LTD
12.2023 - 12.2024
- Managing live interactions, including chat rooms, streams, and user comments, ensuring that inappropriate content is removed or flagged in real-time.
- Serve as the primary point of contact for client inquiries related to the order placed.
- Monitor and maintain order management systems to ensure data accuracy, system integrity, and seamless order processing workflows.
- Tracking and logging moderation activities, reporting trends in content violations, and updating internal records.
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions, CTS
08.2020 - 12.2023
- Monitoring posts, comments, images, videos, and other content submitted by users to ensure compliance with community guidelines, terms of service, and safety protocols.
- Managing live interactions, including chat rooms, streams, and user comments, ensuring that inappropriate content is removed or flagged in real-time.
- When content violates the platform’s more severe policies, escalations are made to legal or security teams.
- Responding to users’ concerns regarding moderation actions, explaining why certain content was flagged or removed
PROCESS ASSOCIATE
AMS COMTEL PVT. LTD
09.2019 - 06.2020
- Assist HCL employees with inquiries related to their healthcare package, providing clear and accurate information
- Collaborating with the HCL clinics and doctors to ensure the smooth and hassle-free process
- Prepare and manage documentation related to patient care, treatment plans, and insurance authorizations, ensuring completeness and accuracy
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Abdul Kalam Technical University
05-2017
Skills
- Strong Communication Skills
- Emotional Resilience
- Time Management
- Extensive experience working with platforms such as Facebook, Instagram, Twitter, and YouTube
- Conflict Resolution
- Fairness and Impartiality
- Patience and Emotional Resilience
- Technical Competence
Timeline
Senior Process Associate
Techmahindra Pvt. Ltd
01.2024 - Current
SENIOR ASSOCIATE
BRANDMUSCLE INDIA PVT. LTD
12.2023 - 12.2024
SENIOR PROCESS EXECUTIVE
Cognizant Technology Solutions, CTS
08.2020 - 12.2023
PROCESS ASSOCIATE
AMS COMTEL PVT. LTD
09.2019 - 06.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Abdul Kalam Technical University
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