Anand Athwasiya
Indore
Summary
Total 10+ years of experience and 8+ years in Messaging and Collaboration Domain Core working in M365, Entra ID, Exchange Server and MS Teams as an Architect. Good communication and interpersonal skills with proven abilities in resolving complex issues Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the Service Level Agreements and work processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
M365 Architect
TATA CONSULTANCY SERVICES
02.2017 - Current
- Migration setup, along with AADC configuration, for multiple forests.
- Migration of users' mailboxes from on-prem Exchange to the cloud from different on-prem environments to a single O365 tenant.
- Environment and Process designing.
- Post Migration Support and Lead for BAU operations.
- Upgrade of Exchange from 2010 to 2016.
- Configuration of MS Teams, Intune policies/roles/Scope tags
- Implementing Enterprise Application, Conditional Access policy, MFA global setup, SSPR configuration on Azure AD
- Automated of regular service requests via PowerShell Automation
- Operations PS scripts creation for MFA force enforcement, CVI Teams policy push, Scope Tagging in Intune
- Automation Integration with Service Now ticketing tool
- Server patching on MS CU updates
- Regular cleanup activity for Azure AD objects
- Providing L3 Support for MS office 365 issues
- Working for user access and updates from Azure Active Directory
- Trained new members of team
- Communicated with vendors like MS to resolve Exchange/M365 L3+ issues
- Supporting 1.5 Lacs of User Objects in different locations worldwide
- Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects
- Proficiency with Microsoft Exchange Management Console
- Use of Exchange Management PowerShell and Console, ADSI Edit
- Performs system capacity management, maintenance and upgrades, performance monitoring and health checks
System Engineer
Focus Infotech Pvt Ltd
08.2015 - 01.2017
- Microsoft Outlook client versions functionality and configuration of Outlook Profiles and PST configuration
- Resolving the Outlook rules creation and Free Busy access information issues
- Mailbox Creation process and troubleshooting
- Monitoring setup on exchange environment using BMC remedy
- Installation of high availability setup of Exchange environment
- Mail flow troubleshooting and mail queue issues
- Active Sync enable/disable and troubleshooting
- Worked upon Disasters recovery scenarios
- Migration from 2003 to 2007 and 2010
- Troubleshooting post migration issues
- Hands on experience on various back, recovery, and restoration tools
- Setting mails for archiving using tools and implementing polices on server
- File and Printer server management (managing print queues, printer access rights)
- Creation and maintenance of DNS entries
- Maintenance of sites and services
- Software/Tool: Microsoft Exchange 2010, BMC Remedy, Office Communicator, Catalog Service request
IT Support Engineer / Business Analyst
HDFC Bank LTD
10.2014 - 08.2015
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements
- Maintains network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, escalating problems to vendor
- Support on Hardware and Banking software on local sites
- Meets financial requirements by submitting information for budgets; monitoring expenses
Server Administrator
Laxyo Energy LTD
06.2013 - 09.2014
- Management of LAN Servers, desktops, and Network Connections
- Installed and configured Routing and Remote Access Server for connection between two offices
- Patch management, scanning systems for security MIS configuration using Microsoft baseline security analyzer
- User rights and ID Management
- Management of DNS, DHCP and WINS Servers
- Asset Management
- Troubleshooting the servers in case of failures
Education
Bachelor of Engineering - Computer Science
Acropolis Technical Campus
Indore, India05.2013
Skills
- M365 Architect
- Microsoft Exchange Online
- Microsoft Entra ID
- Power Automate
- PowerShell automation
- SharePoint Admin
- OneDrive Admin
- Microsoft Teams
- Environment and process designing
Accomplishments
- ITIL V3 Foundation Certified.
- Attended a training on Exchange 2010.
- AD Training from Microsoft Training Hub, Bangalore.
- Office 365 (70-346 & 70-347) Certified.
- Exchange Server 2013, 2016 Internal Training From TCS.
- Azure Fundamentals.
- MS Azure Administrator AZ-104.
- Managing Microsoft Teams MS-700.
Personal Information
Date of Birth: 09/03/91
Certification
- MS Azure Administrator AZ-104.
- Managing Microsoft Teams MS-700.
- ITIL V3 Foundation Certified.
- AD Training from Microsoft Training Hub, Bangalore.
- Office 365 (70-346 & 70-347) Certified.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
M365 Architect
TATA CONSULTANCY SERVICES
02.2017 - Current
System Engineer
Focus Infotech Pvt Ltd
08.2015 - 01.2017
IT Support Engineer / Business Analyst
HDFC Bank LTD
10.2014 - 08.2015
Server Administrator
Laxyo Energy LTD
06.2013 - 09.2014
Bachelor of Engineering - Computer Science
Acropolis Technical Campus
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