IT leader with over 20 years of experience in program and project management, specializing in service delivery and practice management. Managed budgets exceeding $80 million and successfully led diverse technology projects from inception to completion, ensuring timely and budget-compliant delivery. Proven ability to manage large teams of over 230 members and oversee complex enterprise-level programs while fostering strong relationships with global C-suite executives. Recognized for implementing process improvements that enhance service delivery efficiency and drive cross-regional communication to meet customer expectations.
Hi, I’m
ANAND GUNTURI
Hyderabad
Summary
Overview
21
years of professional experience
1
Certification
Work History
Lumovy Technologies
Senior Manager / Delivery Head
07.2024
Job overview
- Currently heading key accounts as Delivery Anchor.
- Collaborate with the business, vendors, and company executives to develop, assess, and implement technologies and architecture.
- Interact with customers and analyze and develop implementation plans.
- Document requirements and design, create use cases, support UAT, configure user interface, prioritize defects, troubleshoot, and resolve customer-reported issues.
- Prioritize ongoing client needs, change requests, and new product functionality.
- Direct technical customer software upgrades, including customizations and configurations, with minimal issues.
- Deliver training to clients and internal resources.
- Conduct gap analysis and document detailed business requirements and design recommendations.
- Manage scope of engagement while creating project plans and documentation of processes, driving to completion.
- Analyze and oversee resource requirements, timelines, and track project issues to resolution.
Tech Mahindra
Project Manager
04.2023 - 06.2024
Job overview
- Provided IT service account management services for various global clients like Atrium, Melbourne Airport, and Tishman Speyer’s.
- Identified, communicated, and implemented process & procedure improvements across all service areas.
- Provided clarification of service accountabilities by developing, documenting, and communicating RACI charts for multiple technology teams.
- Established & maintained vendor relationships, both internal and external, in support of accounting and client needs.
- Facilitated Service Delivery/Problem Management Reviews between the business and IT to determine the root cause of outages & delays and required actions to be put in place to avoid recurrence.
- Mediated between IT and business users to ensure escalations were addressed and resolved within agreed service levels.
- Proposed an overall budget of $20M, considering various factors to ensure success as part of the 50-member Product Management team.
- Efficiently managed all deliverables to meet the product roadmap.
- Ensured quality deliverables by conducting quality reviews with relevant stakeholders.
- Developed performance metrics and reports for dashboards and balanced scorecards.
- Developed and implemented Incident, Problem, and Change management processes for clients.
- Delivered and led key metrics & tasks, which improved and delivered stability for customers, as well as leading best practice efforts within the same environments.
INFOSYS LIMITED
Principal Consultant / Delivery Anchor
12.2021 - 04.2023
Job overview
- Currently heading key accounts Organon and Zoetis as Delivery Anchor.
- Collaborate with the business, vendors, and company executives to develop, assess, and implement technologies and architecture.
- Interact with customers and analyze and develop implementation plans.
- Document requirements and design, create use cases, support UAT, configure user interface, prioritize defects, troubleshoot, and resolve customer-reported issues.
- Prioritize ongoing client needs, change requests, and new product functionality.
- Direct technical customer software upgrades, including customizations and configurations, with minimal issues.
- Deliver training to clients and internal resources.
- Conduct gap analysis and document detailed business requirements and design recommendations.
- Manage scope of engagement while creating project plans and documentation of processes, driving to completion.
- Analyze and oversee resource requirements, timelines, and track project issues to resolution.
YAVICA GLOBAL DELIVERY CENTER
Service Delivery Manager
08.2019 - 11.2021
Job overview
- Provided IT service account management services for various global clients like Atrium, Melbourne Airport, and Tishman Speyer’s.
- Identified, communicated, and implemented process & procedure improvements across all service areas.
- Provided clarification of service accountabilities by developing, documenting, and communicating RACI charts for multiple technology teams.
- Established & maintained vendor relationships, both internal and external, in support of accounting and client needs.
- Facilitated Service Delivery/Problem Management Reviews between the business and IT to determine the root cause of outages & delays and required actions to be put in place to avoid recurrence.
- Mediated between IT and business users to ensure escalations were addressed and resolved within agreed service levels.
- Proposed an overall budget of $20M, considering various factors to ensure success as part of the 50-member Product Management team.
- Efficiently managed all deliverables to meet the product roadmap.
- Ensured quality deliverables by conducting quality reviews with relevant stakeholders.
- Developed performance metrics and reports for dashboards and balanced scorecards.
- Developed and implemented Incident, Problem, and Change management processes for clients.
- Delivered and led key metrics & tasks, which improved and delivered stability for customers, as well as leading best practice efforts within the same environments.
- Ensured appropriate documentation was in place for specific support requirements.
- Ensured high CSAT on all support-related interactions by managing the team to the processes and standards outlined in the company's Quality Management System.
Hitachi Solutions
Delivery Manager
06.2015 - 07.2019
Job overview
Infosys
Project Manager
07.2010 - 06.2015
Job overview
TATA CONSULTANCY SERVICES
Sr. Functional Consultant
12.2003 - 07.2010
Job overview
Education
INDIAN INSTITUTE OF MANAGEMENTCalcutta
Executive Leadership and Management Program
University Overview
OSMANIA UNIVERSITY
Masters from computer applications
University Overview
Skills
- Project management and execution
- Service delivery and implementation
- Account management
- Budgeting and forecasting
- Product lifecycle management
- Team leadership and development
- Stakeholder engagement
- Quality assurance
- Risk management
- Vendor management
- SLA and metrics oversight
- Onshore-offshore coordination
- Incident management
- Change management
- Presentation and negotiation skills
- Cross-functional collaboration
Languages
English
Websites, Portfolios and Profiles
Websites, Portfolios and Profiles
www.linkedin.com/in/anand.gunturiCertification
- Certified Project Management Professional using
- ( PMP)
- Prince 2
- P3O
Accomplishments
Accomplishments
- Star Performer
- Pat on Back
Timeline
Senior Manager / Delivery Head
Lumovy Technologies
07.2024
Project Manager
Tech Mahindra
04.2023 - 06.2024
Principal Consultant / Delivery Anchor
INFOSYS LIMITED
12.2021 - 04.2023
Service Delivery Manager
YAVICA GLOBAL DELIVERY CENTER
08.2019 - 11.2021
Delivery Manager
Hitachi Solutions
06.2015 - 07.2019
Project Manager
Infosys
07.2010 - 06.2015
Sr. Functional Consultant
TATA CONSULTANCY SERVICES
12.2003 - 07.2010
INDIAN INSTITUTE OF MANAGEMENT
Executive Leadership and Management Program
OSMANIA UNIVERSITY
Masters from computer applications