ANAND JOGULA
Vishakhapatnam
Summary
I am an enthusiastic and dedicated professional with extensive experience in customer service. An exceptional leader who is able to develop and motivate others to achieve targets. I can learn quickly and develop expertise to produce immediate contributions in system analysis, business operations and motivational team management.
Overview
18
18
years of professional experience
Work History
City manager
Jack n Jones, Only, Veromoda, Selected (Bestseller retail India pvt ltd)
12.2021 - Current
- Annual business 25 CR Handling 45 manpower LFS and MBO
- Key Responsibilities: Smooth Sales & operations of LFS across Andhra Pradesh & Rest of Telangana Revenue maximization Monitoring Bottom and top line Stock management Partner management SOP Adherence Visual merchandising Learning and development of Ops team Market Analysis Recruiting Brand identity Online fulfilment tracking Customer service
Store Manager
Jack n Jones, Only, Veromoda, Selected (Bestseller retail India pvt ltd)
02.2015 - 11.2021
- Annual business 8.50 CR, 8000k Sft business area Handling 15 manpower Key Responsibilities: To ensure excellence in customer service Provide excellent customer service in a manner that in differentiates our store form the rest of the market
- Ensure that the resolution of all causes of customer’s dissatisfaction are communicated to the customer within a 48 hrs and is brought to the team’s attention at the next briefing and corrective possible action is communicated to avoid future occurrences Use the Customer Database for tele-calling and keep them informed about any promos, season launch and End of season sale Encourage customers to fill in the feedback form whether positive / negative
- Ensure that all customer associates introduce each customer Membership (Loyalty program) and encourage customers to enrol
- Tracking EBO sales reports, stores requirement Key role playing in new stores opening in territory
Store Manager
Arrow (Arvind lifestyle brands ltd)
09.2011 - 01.2015
Sales Associate
Raymond apparel ltd, Zapp
10.2006 - 12.2009
Education
Bachelor Of Arts -
Annamalai University
Hyderabad 06.2020
Skills
- Organizational Leadership
- Critical Thinking Skills
Languageproficiency
- English
- Hindi
- Telugu
- Tamil
Accomplishments
- Best performance new store – EBO south & east 15-16
- Best merchandise store – EBO south & east 15-16
- Turnaround store of the year award 12-13 in arrow
- Best staff award 2009 in zaap
- Best store manager award for south fy 2018-19
- Best display in pride n execution award fy 2018-19
Personal Qualifications
B.A from Annamalai university
Personal Information
- Date of Birth: 08/31/1986
- Gender: Male
- Marital Status: Married
Timeline
City manager
Jack n Jones, Only, Veromoda, Selected (Bestseller retail India pvt ltd)
12.2021 - Current
Store Manager
Jack n Jones, Only, Veromoda, Selected (Bestseller retail India pvt ltd)
02.2015 - 11.2021
Store Manager
Arrow (Arvind lifestyle brands ltd)
09.2011 - 01.2015
Sales Associate
Raymond apparel ltd, Zapp
10.2006 - 12.2009
Bachelor Of Arts -
Annamalai University
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