Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Disclaimer
Timeline
Generic

ANAND KUMAR MALI

Gogaon

Summary

Dynamic and results-driven Team Leader with a proven track record of successfully managing and motivating teams to achieve operational excellence. Possessing over seven years of experience in coordinating projects, facilitating communication, and driving performance improvements within a collaborative environment. Skilled in conflict resolution, training and development, and fostering a positive team culture. Adept at utilizing analytical skills to identify areas for growth and implementing effective solutions. Committed to enhancing team productivity and ensuring that organizational objectives are met efficiently and effectively. Ready to leverage leadership skills and experience to contribute to a high-performing team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

WIPRO Ltd.
05.2024 - Current
  • Supporting and guiding the team of 15 agents to ensure they meet and exceed their individual targets and KPIs also receiving the client appreciation for the same on regular basis
  • Managing all the WFO metrics (shrinkage, no show, less than 10 min., agent lateness) and keeping them within the required margin
  • Supporting team members' professional development by providing opportunities for training and growth
  • Achieving higher quality and customer satisfaction score constantly
  • Sharing business insights, achievements and growth plans in the business review meetings with the client

SME

WIPRO Ltd.
01.2023 - 04.2024
  • Worked with a team of 12 people to help them with product and process knowledge
  • Helped to exceed in each KPIs by 20%
  • Worked with each team member to identify and help them to identify and overcome the challenges related to KPIs and product knowledge

SME

WIPRO Ltd.
06.2021 - 12.2023
  • Worked with a team of 15 people to help them with product and process knowledge
  • Helped to exceed in each KPIs by 20%
  • Worked with each team member to identify and help them to identify and overcome the challenges related to KPIs and product knowledge

Assistant Manager - Online Sales (International Process)

Infocom Network Limited (TradeIndia.com)
06.2018 - 11.2020
  • To work with new and existing clients of the platform for service delivery, and perform up-selling and cross-selling of products and retain them by satisfactorily delivering the promised result
  • Work with the team to identify opportunities for potential markets and growth to approach various SME's for Business promotions solutions as per their business needs like online catalogues, websites, and Banners and digital marketing tools
  • Also educate the clients with the benefits of associating with www.tradeindia.com and provide them solutions as per their requirements to generate new business opportunities hence generating revenue for the organization

Sales Associate

Emtex Engineering Pvt. Ltd. (industrybuying.com)
04.2017 - 06.2018
  • Worked on the Leads to assist the customers with the products specification, working as well as resolving their queries and convincing them to place orders from the company website www.industrybuying.com
  • Have experience of working on Salesforce and Zoho CRM

Education

B.Tech - Mechanical Engineering

TempleCity Institute of Technology & Engineering
Bhubaneswar, Odisha
01.2015

Skills

  • Social Media Marketing
  • Client Servicing
  • Decision Making
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Schedule Management
  • Operations Management
  • Employee Evaluation
  • Initiative
  • Customer Focus
  • Coaching and Mentoring

Accomplishments

  • Resolved product issue through collaboration with the product development team.
  • Supervised team of 15 staff members.
  • Received client appreciations and awards in multiple categories.
  • Achieved higher performance by completing required audits with accuracy and efficiency.

Certification

  • Six Sigma: Certified Lean Six Sigma White Belt (Accredited), Udemy
  • Developing Your Team - Teamwork from Forming to Performing, Udemy
  • The Complete Digital Marketing Guide - 24 Courses in 1, Udemy
  • Leadership: Practical Leadership Skills, Udemy
  • A Team Building Guide, Udemy
  • Active Listening: You Can Be a Great Listener, Udemy
  • Giving and Receiving Feedback for Management and Leadership, Udemy
  • Media Buying Professional, META
  • Media Planning Professional, META
  • Digital Marketing Associate, META

Disclaimer

I hereby declare that all the details furnished here are true to the best of my knowledge.

Timeline

Team Lead

WIPRO Ltd.
05.2024 - Current

SME

WIPRO Ltd.
01.2023 - 04.2024

SME

WIPRO Ltd.
06.2021 - 12.2023

Assistant Manager - Online Sales (International Process)

Infocom Network Limited (TradeIndia.com)
06.2018 - 11.2020

Sales Associate

Emtex Engineering Pvt. Ltd. (industrybuying.com)
04.2017 - 06.2018

B.Tech - Mechanical Engineering

TempleCity Institute of Technology & Engineering
ANAND KUMAR MALI