Anand Parashar

• Managed Netflix project, achieving top rankings and performance compared to other partners.
• Regularly updating stakeholders on project status, milestones, and risks to ensure alignment with project objectives and expectations.
• Track project progress, performance metrics, and key performance indicators (KPIs) to assess project health and success.
• Generate regular reports and dashboards to communicate project status, highlight achievements, and identify areas for improvement.
• Work closely with various departments, including editing and subtitling team to support project objectives.
• Act as a liaison between different teams, facilitating communication and resolving conflicts as needed.

• Assign tasks, set priorities, and provide guidance and support to team members throughout the project lifecycle.
• Devising strategies, both short-term and long-term, to achieve corporate objectives.
• Act as a primary contact between the organization and clients, ensuring effective communication, managing concerns, and maintaining positive relationships.
• Communicate project status, milestones, and risks to stakeholders regularly, ensuring alignment with project objectives and expectations.
• Address stakeholder concerns and manage expectations to ensure client satisfaction and project success.

• Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
• Mentored junior team members, providing guidance and support to enhance their career progression.
• Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
• As a Senior Trainer, I guarantee that training materials remain current, pertinent, and in line with the latest industry standards and best practices. This entails updating existing materials, creating new content, and integrating feedback from trainees and stakeholders.

Team Leader

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.

Senior Trainer and Quality Analyst

• As a Senior Trainer, I designed, developed, and implemented tailored training programs covering product knowledge, communication skills, customer service techniques, and technical skills..
• As a Quality Analyst, I monitored and evaluated interactions between agents and customers, ensuring adherence to company policies and quality standards through call reviews, chat transcript assessments, and email correspondence.
• In my QA role, I assessed individual agent performance using predefined quality metrics, providing feedback and coaching to help them achieve targets and improve their performance.