Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

ANAND PRAKASH

Senior Analyst
New Delhi,Delhi

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective skills in in investigating and mitigating financial crimes. Proficient in fraud pattern detection, Chargeback/Dispute management, Customer Onboarding, Operational Risk and KYC/AML. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Fincrime Analyst

Revolut
New Delhi
05.2023 - 06.2024
  • Manage end-to-end chargeback process, including investigation, documentation and resolution of disputed transactions in compliance with card network regulations and company policies for complex financial crime cases such as money laundering, fraud, TF etc.,
  • Minimized fraudulent claims by thoroughly reviewing transaction data and substantiating evidence provided by merchants or customers.
  • Enhanced fraud detection by implementing advanced chargeback prevention strategies on card and ATM.
  • Streamlined dispute resolution process through effective communication with merchants, banks, and customers.
  • Trained new team members on chargeback procedures, enhancing overall efficiency within department.
  • Working closely with team leads of a respective team helping to achieve the goals.
  • Serve as a subject-matter expert on chargeback regulations, policies, and procedures, providing guidance and training to team members and stakeholders as needed.

Fraud Analyst

American Express (Contractual Role)
Gurugram
11.2022 - 05.2023
  • Investigate and analyze disputes related to fraud Disputes, unauthorized transactions, and identity theft across global markets for amex card
  • Gathered and analyzed pertinent data to determine the appropriate course of effective action in the processing of fraud claims
  • Conducted regular reviews of account activity to identify and investigate suspicious transactions or behavior and Provide clear and concise information about the nature of the fraud, the steps taken to investigate, and the decision to write off the fraudulent amount
  • Developed and implemented fraud prevention strategies, policies, and procedures to safeguard the organization against financial losses and reputational damage
  • Led the investigation and resolution of more than 1000 cases of suspected card and ATM fraud, resulting in the recovery of funds and prosecution of perpetrators where applicable
  • Received recognition from senior management for outstanding performance in fraud prevention and investigation, including Employee of the Month awards and performance bonuses.

Quality Control Analyst

Incedo
Gurugram
06.2021 - 11.2022
  • Performing end to end KYC for periodic review for Individual & Sole Proprietorship and Completed due diligence periodic reviews of personal, corporate and trust accounts using World Check, LexisNexis and Google negative news searches.
  • Conducted enhanced due diligence to determine the legality of the derived wealth of the customer.
  • Conducted risk rating analysis to ensure that accounts are properly risk-rated.
  • Analyses data and feedback from quality assessments to identify trends, root causes of issues, and systemic problems, driving continuous improvement initiatives of Investment banking.
  • Coordinated with internal partners such as Front, Middle, and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
  • Conducting Root Cause Analysis(RCA) investigations to identify underlying causes of problems and develop effective solutions for incident reports, customer feedback, and system logs.

Analyst

Barclays Global Service Center
Noida
04.2019 - 04.2021
  • Monitor and analyze customer transactions to detect and prevent fraudulent activity, investigate suspicious transactions and escalate issues to management as appropriate
  • Managing Ops Risk & Control for Barclays UK Retail Banking, Card Operation and Barclays International Merchant Services & Fraud Operation
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimize financial impact
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.

Education

Bachelor Of Technology -

Dr. A. P. J. Abdul Kalam Technical University
09.2018

Skills

  • Fraud Prevention
  • Chargeback Management
  • Transaction Review
  • Root Causes Analysis
  • Regulatory Compliance
  • Client Onboarding
  • Know Your Customer
  • Suspicious Activity Reporting
  • Enhanced Due Diligence
  • Customer Due Diligence
  • Fraud Detection
  • Dispute Management
  • Quality Control
  • Operational Risk
  • Report Preparation

Software

SQL

Tableau

MS- Excel

Triump

Lexis-Nexis

Thompson

Refinitiv Beta

Backoffice

Timeline

Fincrime Analyst

Revolut
05.2023 - 06.2024

Fraud Analyst

American Express (Contractual Role)
11.2022 - 05.2023

Quality Control Analyst

Incedo
06.2021 - 11.2022

Analyst

Barclays Global Service Center
04.2019 - 04.2021

Bachelor Of Technology -

Dr. A. P. J. Abdul Kalam Technical University

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ANAND PRAKASHSenior Analyst