ANAND RAGHUWANSHI
CHIEF MANAGER-IT
Mumbai
Summary
IT leader with strong experience in IT Infrastructure, IT Service Management, Service Delivery, and Technology Transformation, driving enterprise-wide initiatives across business and end-user environments. Proven expertise in IT operations, endpoint management, enterprise applications, and compliance, with a track record of delivering large-scale technology rollouts and service improvements.
Overview
3
3
Certifications
19
19
years of professional experience
Work History
Chief Manager
Mahindra & Mahindra Financial Services
07.2010 - Current
- Led IT service delivery initiatives, enhancing operational efficiency and user satisfaction.
- Developed and implemented IT policies, ensuring compliance with industry standards and best practices.
- Oversaw vendor relationships, negotiating contracts to optimize service levels and cost-effectiveness.
- Drove strategic planning for IT infrastructure upgrades, aligning technology investments with organizational goals.
Key IT Transformation & Technology Projects
- Salesforce Mobile Transformation: Led the rollout of Salesforce Mobile App across Business and Collection verticals, enabling mobile-first operations and supporting business process transformation.
- Driving AI and automation initiatives for IT operations, including the development of an AI-enabled support framework to automate system health checks, software inventory, compliance validation, and L0 diagnostics, with the objective of improving operational efficiency and proactive IT support.
- Enterprise Domain Migration: Successfully led Workgroup-to-Domain migration, establishing centralized identity, access control, security policies, and improved endpoint governance.
- Centralized Patch Management: Implemented enterprise-wide BigFix patch management, enabling centralized patch deployment, compliance monitoring, and improved endpoint security posture.
- Endpoint Compliance & Governance: Rolled out UEC Sensor across endpoints to strengthen compliance monitoring, policy enforcement, and centralized endpoint visibility.
- Secure Internet Transformation: Led enterprise-wide Zscaler rollout, strengthening secure internet access, web security, and endpoint protection across distributed locations.
IT Officer
Microland Limited
06.2007 - 06.2010
- Delivered IT support and service management for P&G's production operations, ensuring technology availability and minimal disruption to business processes.
- Managed and maintained IT infrastructure, hardware, software, and network services, ensuring adherence to operational and security standards.
- Monitored and resolved incidents and technical issues, driving timely resolution and minimizing user and production downtime.
- Coordinated with cross-functional teams and technology stakeholders for IT projects, system upgrades, and infrastructure changes.
- Managed life cycle replacement of assets.
Education
Master of Science - Computer And Information Systems
Extol Institute of Management
Bhopal 04.2001 -
MBA - IT
Karnatka Open University
04.2001 -
Skills
IT Leadership & Service Management
IT Infrastructure Management IT Service Management (ITSM) Service Delivery Management IT Operations Service Desk Management SLA & KPI Governance AI & IT Automation
Infrastructure & End-User Computing
Enterprise Infrastructure Endpoint Management Network & Connectivity Microsoft 365 Exchange Online
Cybersecurity & Compliance
Endpoint Security Security Posture Management DLP Secure Internet Access Endpoint Compliance Access Management
Technology Transformation & Projects
Digital Transformation Technology Implementation Enterprise Application Rollouts IT Infrastructure Projects Business-IT Alignment User Adoption & Training
Vendor & Stakeholder Management
Vendor Management Contract & Commercial Management SLA Governance Stakeholder Management Cross-functional Collaboration
Tools & Platforms
Freshservice BigFix Zscaler Trellix UEC Sensor Microsoft 365 Salesforce LMS
Accomplishments
- Winner – Mahindra RISE Awards, recognized for outstanding contribution and impact in technology / business transformation.
- Led enterprise-wide technology transformation initiatives, including Salesforce Mobile, LMS/LOS, endpoint security, patch management, and centralized IT service improvements.
- Successfully delivered large-scale IT infrastructure and security rollouts,
Certification
Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Manager
Mahindra & Mahindra Financial Services
07.2010 - Current
IT Officer
Microland Limited
06.2007 - 06.2010
Master of Science - Computer And Information Systems
Extol Institute of Management
04.2001 -
MBA - IT
Karnatka Open University
04.2001 -