SARANYA V
Chennai
Summary
Dynamic leader with a proven track record at IndusInd Bank, driving revenue growth through strategic leadership and effective team management. Expertise in sales and client relations, consistently achieving performance targets while enhancing team capabilities. Committed to operational excellence and fostering a culture of continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Manager
IndusInd Bank
Chennai
05.2023 - Current
- Lead and manage a team of 100+ officers, driving revenue growth and consistently meeting or exceeding sales targets
- Manage team performance across key metrics including attendance, adherence, accuracy, productivity, quality, and scorecards to ensure operational excellence
- Develop team capabilities through targeted coaching, counseling, and constructive feedback to enhance skill sets and performance
- Train agents on processes, product knowledge, and auditing standards, providing timely feedback to improve service quality
- Mentor new recruits, facilitating rapid onboarding and accelerating learning curves to achieve full productivity within the timeframe
- Oversee daily operations, effectively managing fluctuations in call volume to maintain seamless customer service delivery
- Delivered key SLA metrics consistently, achieving 100% compliance with service standards
- Collaborated with team leaders to identify revenue decline causes and implemented corrective measures
Manager
HDFC Bank
10.2021 - 04.2023
- Directed team efforts in strategic cross-selling, resulting in a 20% increase in product uptake and higher digital service adoption.
- Cultivated robust client relationships to boost customer satisfaction and drive revenue growth by 15%.
- Analyzed and tracked portfolio metrics to consistently achieve and surpass performance targets.
- Evaluated team performance and facilitated feedback sessions to improve service quality.
Branch Manager
Bharti Airtel
06.2017 - 10.2021
- Managed multiple retail outlets, enhancing sales and increasing customer acquisition.
- Designed marketing strategies that increased store traffic and fostered customer loyalty.
- Monitored performance and implemented improvements to boost team productivity.
- Ensured compliance with operational standards and handling of customer concerns.
Cargo Sales Agent
Jet Air Pvt Ltd
02.2013 - 07.2015
- Coordinated booking and routing for cargo shipments to achieve timely transit.
- Facilitated communication with agents on rate and schedule changes to maintain service accuracy.
- Compiled daily sales reports and streamlined collection of payments for enhanced cash flow.
Assistant Administrator
Maple Bear Canadian School
07.2009 - 01.2013
- Managed school admissions process and maintained employee database and payroll for accurate record-keeping.
- Managed student records and ensured compliance with school policies and regulations.
- Coordinated daily administrative tasks for staff and students at a bilingual education facility.
- Resolved queries from employees and parents to support smooth daily operations.
- Assisted in scheduling meetings and events, facilitating smooth operations within the school.
Education
MBA/PGDM - Marketing
Rajalakshmi School of Business
Chennai12-2017
B.B.A/ B.M.S - Management
Madras University
Chennai12-2009
12th - Tamil Nadu, English
Kumara Raja Muthiah Hr.Sec School
Tamil Nadu03-2006
10th - Tamil Nadu, English
Rani Meyyammai Girl Hr.Sec School
Tamil Nadu03-2004
Skills
- Strategic Leadership
- LeadershipDevelopment
- Leadership
- Sales
- Portfolio Management
- Operations
- Process Improvement
- Talent Acquisition
- Customer Service
- Client Relations
- Relationship Management
- Revenue growth
- Team Leading
- Training
- People management
- Marketing
- Leadership
Certification
Scrum Alliance Certified Scrum Master, 10/31/25
Projects
Social media analysis for a targeted approach towards genre finalization, 61 Days, Conducted comprehensive analysis of social media engagement to guide genre selection, Evaluated the competitive landscape across platforms like Facebook, Twitter, and YouTube, Provided actionable insights to enhance viewership and optimize program success
Languages
- Tamil
- Malayalam
- English
Social Links
LinkedIn, http://linkedin.com/in/saranyavenu-7185b889
Timeline
Chief Manager
IndusInd Bank
05.2023 - Current
Manager
HDFC Bank
10.2021 - 04.2023
Branch Manager
Bharti Airtel
06.2017 - 10.2021
Cargo Sales Agent
Jet Air Pvt Ltd
02.2013 - 07.2015
Assistant Administrator
Maple Bear Canadian School
07.2009 - 01.2013
MBA/PGDM - Marketing
Rajalakshmi School of Business
B.B.A/ B.M.S - Management
Madras University
12th - Tamil Nadu, English
Kumara Raja Muthiah Hr.Sec School
10th - Tamil Nadu, English
Rani Meyyammai Girl Hr.Sec School