Result-driven Customer Success & Growth leader with 5+ years of experience in SaaS, Fintech, and Health-tech. Managed portfolios generating 45cr+ in annual revenue, driving retention, upsells, and customer success for 40+ enterprise accounts including Fortune companies. Expert in stakeholder management, revenue growth, and product adoption strategy. Adept at converting client insights into product and process improvements while building scalable success models.
Overview
5
years of professional experience
Work History
Visit Health
Bengaluru
Corporate Account Manager - Enterprise Business
05.2022 - 06.2025
Job overview
Owned a portfolio generating 45cr+ in annual revenue, driving retention, renewals, and upsell growth across 40+ enterprise clients including Fortune companies.
Led quarterly business reviews with CXOs & HR leaders, focusing on ROI-driven conversations and strategic alignment.
Created targeted multi-channel campaigns using email, WhatsApp, and push notifications, collaborating with designers to develop compelling flyers and standees for enhanced customer engagement.
Designed and implemented custom wellness, OPD, EAP, and insurance campaigns, improving utilization by 35-50%.
Conducted comprehensive data analysis to identify portfolio risks, track performance metrics, and proactively address client concerns before escalation.
Automated user journey workflows to reduce friction and streamline customer experience, implementing personalized email templates and touchpoint optimization.
Collaborated with Product, Tech, and Operations to drive feature enhancements, policy configurations, and operational scalability.