Hi, I’m
ANANDH KUMAR
Bengaluru
Summary
Result-driven Customer Success & Growth leader with 5+ years of experience in SaaS, Fintech, and Health-tech. Managed portfolios generating 45cr+ in annual revenue, driving retention, upsells, and customer success for 40+ enterprise accounts including Fortune companies. Expert in stakeholder management, revenue growth, and product adoption strategy. Adept at converting client insights into product and process improvements while building scalable success models.
Overview
5
years of professional experience
Work History
Visit HealthBengaluru
Corporate Account Manager - Enterprise Business
05.2022 - 06.2025
Job overview
- Owned a portfolio generating 45cr+ in annual revenue, driving retention, renewals, and upsell growth across 40+ enterprise clients including Fortune companies.
- Spearheaded customer success strategies, directly improving client retention, NPS scores, and long-term partnerships.
- Led quarterly business reviews with CXOs & HR leaders, focusing on ROI-driven conversations and strategic alignment.
- Created targeted multi-channel campaigns using email, WhatsApp, and push notifications, collaborating with designers to develop compelling flyers and standees for enhanced customer engagement.
- Designed and implemented custom wellness, OPD, EAP, and insurance campaigns, improving utilization by 35-50%.
- Conducted comprehensive data analysis to identify portfolio risks, track performance metrics, and proactively address client concerns before escalation.
- Automated user journey workflows to reduce friction and streamline customer experience, implementing personalized email templates and touchpoint optimization.
- Collaborated with Product, Tech, and Operations to drive feature enhancements, policy configurations, and operational scalability.
- Managed TPA integrations, backend benefit enablement, and escalations, ensuring 99% SLA adherence.
- Developed data-driven client dashboards and reporting using Power BI, Amplitude, and Clevertap, enabling executive decision-making.
GuardianLinkChennai
Business Development Specialist - Global B2B (Web3)
12.2021 - 05.2022
Job overview
- Built and managed a global B2B pipeline for Web3 products, achieving 40% above quarterly targets.
- Closed deals with international clients through consultative and use-case-driven selling aligned with decentralized product models.
ZimyoGurgaon
Product Analyst - SaaS (HRTech)
06.2021 - 12.2021
Job overview
- Worked closely with product and sales to enhance features based on client feedback.
- Led the creation of process documentation, UI/UX improvements, and internal training, improving feature adoption.
LEO1 (Financepeer)Mumbai
Customer Success Manager - Enterprise Accounts
02.2020 - 06.2021
Job overview
- Managed key accounts across South India, driving adoption of education finance products.
- Led branding and GTM campaigns and supported leadership in expansion and retention strategies.
Education
SRM Valliammai Engineering College
MBA from Marketing & Finance
01.2019
Patrician College of Arts and Science
BCA from Computer Applications
01.2017
NextLeap
Product Fellowship Program
01.2024
Skills
- Revenue Growth
- Enterprise Account Management
- Customer Success
- Retention Strategy
- Campaign Management
- Multi-Channel Marketing
- Lifecycle Planning
- Strategic Account Expansion
- Stakeholder Management
- Product Enablement
- API/SDK Knowledge
- CRM Tools
- TPA & Insurance Operations
- User Journey Automation
- Data Analytics
- Risk Identification
- Power BI
- SQL
- Reporting Dashboards
- Executive Presentations
- Performance Tracking
Timeline
Corporate Account Manager - Enterprise Business
Visit Health
05.2022 - 06.2025
Business Development Specialist - Global B2B (Web3)
GuardianLink
12.2021 - 05.2022
Product Analyst - SaaS (HRTech)
Zimyo
06.2021 - 12.2021
Customer Success Manager - Enterprise Accounts
LEO1 (Financepeer)
02.2020 - 06.2021
SRM Valliammai Engineering College
MBA from Marketing & Finance
Patrician College of Arts and Science
BCA from Computer Applications
NextLeap
Product Fellowship Program