Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

ANANDH KUMAR

Bengaluru

Summary

Result-driven Customer Success & Growth leader with 5+ years of experience in SaaS, Fintech, and Health-tech. Managed portfolios generating 45cr+ in annual revenue, driving retention, upsells, and customer success for 40+ enterprise accounts including Fortune companies. Expert in stakeholder management, revenue growth, and product adoption strategy. Adept at converting client insights into product and process improvements while building scalable success models.

Overview

5
years of professional experience

Work History

Visit Health
Bengaluru

Corporate Account Manager - Enterprise Business
05.2022 - 06.2025

Job overview

  • Owned a portfolio generating 45cr+ in annual revenue, driving retention, renewals, and upsell growth across 40+ enterprise clients including Fortune companies.
  • Spearheaded customer success strategies, directly improving client retention, NPS scores, and long-term partnerships.
  • Led quarterly business reviews with CXOs & HR leaders, focusing on ROI-driven conversations and strategic alignment.
  • Created targeted multi-channel campaigns using email, WhatsApp, and push notifications, collaborating with designers to develop compelling flyers and standees for enhanced customer engagement.
  • Designed and implemented custom wellness, OPD, EAP, and insurance campaigns, improving utilization by 35-50%.
  • Conducted comprehensive data analysis to identify portfolio risks, track performance metrics, and proactively address client concerns before escalation.
  • Automated user journey workflows to reduce friction and streamline customer experience, implementing personalized email templates and touchpoint optimization.
  • Collaborated with Product, Tech, and Operations to drive feature enhancements, policy configurations, and operational scalability.
  • Managed TPA integrations, backend benefit enablement, and escalations, ensuring 99% SLA adherence.
  • Developed data-driven client dashboards and reporting using Power BI, Amplitude, and Clevertap, enabling executive decision-making.

GuardianLink
Chennai

Business Development Specialist - Global B2B (Web3)
12.2021 - 05.2022

Job overview

  • Built and managed a global B2B pipeline for Web3 products, achieving 40% above quarterly targets.
  • Closed deals with international clients through consultative and use-case-driven selling aligned with decentralized product models.

Zimyo
Gurgaon

Product Analyst - SaaS (HRTech)
06.2021 - 12.2021

Job overview

  • Worked closely with product and sales to enhance features based on client feedback.
  • Led the creation of process documentation, UI/UX improvements, and internal training, improving feature adoption.

LEO1 (Financepeer)
Mumbai

Customer Success Manager - Enterprise Accounts
02.2020 - 06.2021

Job overview

  • Managed key accounts across South India, driving adoption of education finance products.
  • Led branding and GTM campaigns and supported leadership in expansion and retention strategies.

Education

SRM Valliammai Engineering College

MBA from Marketing & Finance
01.2019

Patrician College of Arts and Science

BCA from Computer Applications
01.2017

NextLeap

Product Fellowship Program
01.2024

Skills

  • Revenue Growth
  • Enterprise Account Management
  • Customer Success
  • Retention Strategy
  • Campaign Management
  • Multi-Channel Marketing
  • Lifecycle Planning
  • Strategic Account Expansion
  • Stakeholder Management
  • Product Enablement
  • API/SDK Knowledge
  • CRM Tools
  • TPA & Insurance Operations
  • User Journey Automation
  • Data Analytics
  • Risk Identification
  • Power BI
  • SQL
  • Reporting Dashboards
  • Executive Presentations
  • Performance Tracking

Timeline

Corporate Account Manager - Enterprise Business

Visit Health
05.2022 - 06.2025

Business Development Specialist - Global B2B (Web3)

GuardianLink
12.2021 - 05.2022

Product Analyst - SaaS (HRTech)

Zimyo
06.2021 - 12.2021

Customer Success Manager - Enterprise Accounts

LEO1 (Financepeer)
02.2020 - 06.2021

SRM Valliammai Engineering College

MBA from Marketing & Finance

Patrician College of Arts and Science

BCA from Computer Applications

NextLeap

Product Fellowship Program
ANANDH KUMAR