Anand Kr Pandey
Team Leader- Sales
Noida
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Team Leader
Justdial Limited
Noida
02.2022 - Current
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Facilitated ongoing training to keep sales team successfully closing deals and revenue per month.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Forecasted sales to management and collaborated to build effective sales team.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and provided product advice to increase sales.
- Developed and maintained knowledge of current sales and promotions.
Customer Service Representative
Ienergizer Pvt Ltd
Noida
02.2016 - 08.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor Of Science - Physics, Mathematics, Computer Science
SHUATS
Allahabad 06.2012 - 06.2015
Skills
Client relationship building
Timeline
Sales Team Leader
Justdial Limited
02.2022 - Current
Customer Service Representative
Ienergizer Pvt Ltd
02.2016 - 08.2016
Bachelor Of Science - Physics, Mathematics, Computer Science
SHUATS
06.2012 - 06.2015
Similar Profiles
M SreedharM Sreedhar
DevOps Engineer(L1) at JustDial LimitedDevOps Engineer(L1) at JustDial Limited
Tushar KumbharTushar Kumbhar
Team Leader at Justdial LimitedTeam Leader at Justdial Limited
MOHAMMED FAQRULLAMOHAMMED FAQRULLA
Senior Trainer L&D at Justdial LimitedSenior Trainer L&D at Justdial Limited