Music
Ananthu Sibi
Associate Customer support and Sales
Trivandrum
Summary
Self-motivated Customer Support executive with a background in equipment installation and repairing products onsite. A bilingual employee with over 1.5 years of delivering product information, Backend policy servicing and monitoring. Highly knowledgeable in diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Associate Customer Support and Sales
Allianz
04.2022 - 08.2023
- Contributed to increased customer retention rates through timely and efficient resolution of Insurance-related problems.
- Worked closely with colleagues during periods of high call volume, efficiently distributing support tasks and ensuring timely resolutions.
- Reduced response time for support tickets by streamlining communication processes between team members.
- Delivered high-quality customer service by maintaining deep knowledge of product features and functionalities, ensuring accurate information sharing with clients.
- Collaborated with cross-functional teams to identify recurring issues and implement long-term fixes, resulting in improved product stability.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Developed a comprehensive knowledge base for internal use, leading to quicker resolutions for common customer inquiries.
MS PowerPoint Content Creator
Seamless Travel Technologies
12.2020 - 03.2021
- During the course of this internship i was assigned the role of PowerPoint content creator
- I held the responsibilities of making PowerPoint presentations and word documents on various topics.
Sales and Marketing
MyCaptain
12.2020 - 06.2021
- Generating leads and converting it to sales
- Performing in-person and phone interviews with prospective leads.
Delivery Executive
Uber Eats
02.2019 - 10.2019
- Worked as the delivery executive for Uber Eats.
Delivery Executive
Zomato
02.2019 - 03.2019
- Worked as the delivery executive for Zomato.
Education
Bachelor of Commerce (B.Com) - Taxation
Christ Nagar College Maranallor
08.2018 - 05.2021
Senior Secondary (XII) - Commerce
Kendriya Vidyalaya Pattom
06.2017 - 05.2018
Secondary (X) - undefined
Kendriya Vidyalaya Pattom
06.2015 - 05.2016
Skills
MS-Office
undefinedAdditional Information
Helped in Kerala floods by transporting essential commodities., Helped in an exhibition for a clothing brand called Shaswatha., I was the captain for my school in Co-curricular activities.
Projects
completed 5 levels of electronic keyboard under the international school of music, London. Online banking through SBI, Did a project based on the online banking system of SBI. The project was based on the users of online banking. There are surveys which shows increase in the use of online baking system in recent years., 09/2020, 09/2020 International Model United Nations, Attended the International model United Nations Conference as the delegate of the country Mexico where i talked about the mental issues faced by the citizens of Mexico during this pandemic., 02/2021, 03/2021
Interests
Swimming, Fitness
My dedication to swimming and fitness hobbies demonstrates a commitment to personal health and discipline. Regular swimming not only improves cardiovascular fitness but also enhances muscular strength and flexibility. Engaging in fitness activities reflects my proactive approach towards maintaining overall well-being, showcasing a balanced lifestyle that supports both physical and mental health.
Timeline
Associate Customer Support and Sales
Allianz
04.2022 - 08.2023
MS PowerPoint Content Creator
Seamless Travel Technologies
12.2020 - 03.2021
Sales and Marketing
MyCaptain
12.2020 - 06.2021
Delivery Executive
Uber Eats
02.2019 - 10.2019
Delivery Executive
Zomato
02.2019 - 03.2019
Bachelor of Commerce (B.Com) - Taxation
Christ Nagar College Maranallor
08.2018 - 05.2021
Senior Secondary (XII) - Commerce
Kendriya Vidyalaya Pattom
06.2017 - 05.2018
Secondary (X) - undefined
Kendriya Vidyalaya Pattom
06.2015 - 05.2016
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