ANANYA BINDRA
Gurugram, Haryana
Summary
Customer-focused and results-driven Customer Service Associate with proven experience in handling inquiries, resolving issues, and delivering exceptional service across billing, technical support, and financial transactions. Skilled in communication, problem-solving, and building positive customer relationships to drive satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
Tech Mahindra
06.2024 - 11.2024
- Assisted users with financial transactions on digital platforms, ensuring accuracy, security, and compliance with financial regulations.
- Handled refund requests and transaction disputes, verifying claims, processing resolutions, and maintaining transparent communication throughout.
- Provided expert support for Buy Now Pay Later (BNPL) services, including application guidance, account setup, installment management, and payment troubleshooting.
- Educated customers on financial products, digital payment solutions, interest rates, repayment schedules, and eligibility criteria for credit services.Identified opportunities to upsell financial services based on customer needs.
- Supported users in navigating the fintech platform, verifying identity (KYC), linking payment methods, and managing account settings securely.
Customer Service Associate
Fidelity Information Services Inc
10.2022 - 02.2024
- Provided end-to-end customer support by addressing inquiries, resolving complaints, and ensuring a high level of satisfaction through various communication channels (phone, email, chat).
- Assisted customers with billing-related concerns, including invoice clarifications, payment processing, adjustments, and account reconciliations.
- Delivered basic technical support by troubleshooting common product or service issues, guiding customers through solutions, and escalating complex cases to the appropriate teams.
- Promoted company products and services through upselling and identifying customer needs and recommending suitable solutions to drive sales and customer retention.
- Educated customers on using company platforms, tools, and services effectively to reduce repeat issues and enhance self-service capabilities.
Education
Bachelor's of Commerce -
CSJMU
07-2025
Intermediate -
St. Joseph's Senior Secondary School
01.2022
High School -
St. Joseph's Senior Secondary School
01.2022
Skills
- Time management
- Leadership
- Microsoft office
- Quick decision maker
- Customer relationship management
Hobbies and Interests
- Watching movies
- Listening to songs
- Playing outdoor games
Languages
- English
- Hindi
Achievements And Awards
- Squad captain at school.
- Participation in various extracurricular activities such as debate, monoacting, etc.
- Various certifications in interschool sports competitions.
- Actively participated in organizing various events at school such as farewell exhibitions, etc.
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Senior Customer Service Associate
Tech Mahindra
06.2024 - 11.2024
Customer Service Associate
Fidelity Information Services Inc
10.2022 - 02.2024
Bachelor's of Commerce -
CSJMU
Intermediate -
St. Joseph's Senior Secondary School
High School -
St. Joseph's Senior Secondary School