Ananya Chatterjee
Software Engineer
Kolkata,WB
Summary
Innovative Associate Consultant with 3 years of experience assisting sales strategies and growing revenue. Excellent knowledge of Oracle Siebel CRM . Flexible, adaptable and punctual. Possessing outstanding analytical, quantitative skills. Achieved 75 badges on Trailhead and completed the “Admin”superset in Salesforce. Actively practicing Apex and Lightning Web Components (LWC) to further enhance technical expertise.
Overview
5
5
years of professional experience
Work History
Associate Consultant
Capgemini Technology Services India Limited
02.2024 - Current
- Conducted tests to identify issues and make necessary modifications.
- Achieved 75 badges on Trailhead and completed the “Admin" superset in Salesforce.
- Actively practicing Apex ,Triggers and Lightning Web Components (LWC) to further enhance technical expertise.
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
Siebel Support Analyst
GE Healthcare
01.2022 - 01.2024
- Working in Siebel Production support and familiar with Siebel HealthCare Application
- Experienced in RCR Job Handling and Monitoring, writing SQL queries using Siebel tools and working on ServiceNow incidents
- Tested troubleshooting methods, analyzing AOM, Workflow and German Tools logs, devised innovative solutions and documented resolutions in knowledge based for support team used .
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Created user accounts and managed access control.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Monitored systems in operation and quickly troubleshot errors.
Web Developer
www.mybestguide.com
08.2021 - 10.2021
- Managing the complete Educational Application from Conception to deployment using Laravel, JavaScript, HTML CSS3, JQuery
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Implemented content management and security resource tutorials to assist end-user training.
- Optimized web applications for speed, scalability and security.
- Developed user-friendly web forms with validation and error handling.
Web Developer
Https://chahalacademy.com/
6 2021 - 8 2021
- Development of the academic portal application using Spring, JavaScript, JQuery, CSS, HTML
- Integration with Content Management System and Payment Processing Gateways, Identifying and troubleshooting client issue then documenting solutions and development.
- Upgraded legacy systems to modern technologies, increasing efficiency and improving overall performance.
- Developed user-friendly web applications using PHP frameworks for enhanced user experiences.
Web Developer
2getwell Clinic
02.2020 - 06.2020
- The website is divided into two sub websites
- The front-end part is for users to signup and book their appointments while they can using online or offline payment options using CodeIgniter, JQuery, Javascript, HTML, CSS
- Led successful completion of complex projects by coordinating resources effectively and ensuring all milestones were met on time.
- Increased site security by addressing vulnerabilities and implementing best practices in coding standards.
- The back-end part is for management to view user details, check appointments and manage fronted website using Spring MVC, CSS, HTML, JQuery and ensure the code quality throughout testing(both unit and system integration level) on every newly developed features.
Junior Java Developer
Skill Enable
12.2019 - 06.2020
- Enhanced Java Application develop by previous developer employees reducing user time
- Develop a program in Java that would query a database of stores which could then run SQL script
- Programs against one, many or all stores
- Operating Systems- Windows 10, Eclipse, Languages- Spring Maven, Core Java, HTML5, CSS3, MySql database.
- Assisted with the design, implementation, and testing of complex software features following established specifications.
- Debugged critical issues in production environments, providing timely resolutions to minimize downtime.
- Developed scalable and maintainable web applications using Java-based frameworks, such as Spring and Maven.
- Participated in code reviews to ensure adherence to coding standards, improving overall code quality.
- Participated in requirements gathering and design development meetings.
- Worked with business teams to understand needs and address production questions.
Java Developer Trainee
CITIUS HOLIDAYS
11.2019 - 02.2020
- Managed and maintained development of Spring MVC backend for ecommerce travel application
- A clear Understanding of the entire project cycle including design and development and responsible for creating the navigation menu and submenu in the site using CSS, HTML and JSP also Created web back-end user interface to new and existing database utilizing Java and MySQL.
- Worked closely with project managers to deliver high-quality application solutions within tight deadlines.
- Established reusable code libraries to accelerate future development timelines.
Education
B-Tech - Information Technology
College of Engineering & Management, Kolaghat
Kolaghat, India07.2018
Higher Secondary -
Rangamati Kironmoyee High School of W.B.C.H.S.E
Madhyamik - undefined
Jharboni Saradamoni Balika Vidyalaya of W.B.B.S.E
Skills
Siebel Customer Support
Siebel Application Deployment
Siebel Troubleshooting
Siebel Project Management
Siebel Tools
Sales Cloud Management
Report building
Workflow Management
Apex Programming
Additional Information
3 years 8months
Timeline
Associate Consultant
Capgemini Technology Services India Limited
02.2024 - Current
Siebel Support Analyst
GE Healthcare
01.2022 - 01.2024
Web Developer
www.mybestguide.com
08.2021 - 10.2021
Web Developer
2getwell Clinic
02.2020 - 06.2020
Junior Java Developer
Skill Enable
12.2019 - 06.2020
Java Developer Trainee
CITIUS HOLIDAYS
11.2019 - 02.2020
Web Developer
Https://chahalacademy.com/
6 2021 - 8 2021
B-Tech - Information Technology
College of Engineering & Management, Kolaghat
Higher Secondary -
Rangamati Kironmoyee High School of W.B.C.H.S.E
Madhyamik - undefined
Jharboni Saradamoni Balika Vidyalaya of W.B.B.S.E