Anaswara V
KOZHIKODE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Engineer in Google Workspace Service
Econz IT Service Private Limited
Kochi
07.2020 - Current
- Developed new methods of automation for existing processes.
- Designed, tested and implemented software solutions to meet customer requirements.
- Improved efficiency by developing innovative technologies and systems.
- Analyzed complex problems and formulated creative solutions.
- Wrote technical reports to document system design specifications.
- Led team meetings to discuss project progress and address issues.
- Implemented best practices in engineering standards and procedures.
- Monitored performance metrics to identify areas of improvement.
- Provided technical support for end users experiencing difficulty with applications or systems.
- Researched cutting-edge technology trends in the field of engineering.
- Generated detailed reports on system performance data.
- Evaluated current systems for potential upgrades and enhancements.
- Facilitated the transition of projects from concept to production, ensuring seamless integration and operational efficiency.
- Conducted comprehensive risk assessments to proactively address potential issues in project development phases.
- Generated technical reports for customers.
- Advised customers on use of products or services.
- Communicated with clients and coworkers about analysis results.
Server Support Engineer
Active Lobby Private Limited
Kochi
07.2018 - 06.2020
- Provided technical support to customers and internal users via telephone, email, chat, and remote access tools.
- Analyzed customer's system configurations and identified potential issues or areas of improvement.
- Installed and configured Windows Server operating systems for new servers.
- Performed daily maintenance tasks on servers including patching, performance tuning, backups, and security scans.
- Troubleshot network issues related to DNS, DHCP, Active Directory.
- Monitored server resources such as disk space utilization to ensure adequate availability of resources for applications running on the server.
- Configured user accounts in Active Directory with appropriate permissions.
- Implemented security measures to protect servers from unauthorized access.
- Collaborated with other teams to troubleshoot complex problems involving multiple components or services.
- Provided remote troubleshooting and support for software and hardware problems.
- Led workshops and webinars to share best practices and new technologies with the support team.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Conducted regular system maintenance and updates to prevent potential issues.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Monitored network performance to determine adjustments needed.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Increased system security and performance with proactive changes.
Education
B-tech - Electrical, Electronics And Communications Engineering
Nirmala College of Engineering, Thrissur
Thrissur07-2016
Higher Secondary - Biology Science
KMHSS School
Payyoli05-2011
10 -
Vidyanikethan Public School
Payyoli05-2009
Skills
- Attention to Detail
- Team Leadership
- Process Development
- Performance monitoring
- Management skills
- Risk Analysis
- Technical reporting
- Project Research
- Leadership skills
- Technical presentation
- Continuous deployment
- Project Coordination
Accomplishments
- Recognized as “Going Above and Beyond” on last year
Certification
- Google Workspace Professional Administration Exam
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Websites
Timeline
Senior Engineer in Google Workspace Service
Econz IT Service Private Limited
07.2020 - Current
Server Support Engineer
Active Lobby Private Limited
07.2018 - 06.2020
B-tech - Electrical, Electronics And Communications Engineering
Nirmala College of Engineering, Thrissur
Higher Secondary - Biology Science
KMHSS School
10 -
Vidyanikethan Public School
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