Suhas K R
Udupi
Summary
Highly motivated and results-oriented Google Workspace Support Engineer with 3+ years of experience providing exceptional technical support to a diverse range of users. Proven ability to troubleshoot complex technical issues, escalate effectively, and document solutions comprehensively. Adept at collaborating with cross-functional teams and drive adoption of Google Workspace tools.
Overview
4
4
years of professional experience
Work History
Google Workspace Engineer
Tata Consultancy Services Ltd
Bengaluru
08.2020 - Current
- Provided technical support for Google Workspace users across all applications.
- Resolved many tickets within SLA using in-depth knowledge of Google Workspace features and functionalities. Troubleshot and resolved complex technical issues, such as account setup and configuration, email problems, and security issues.
- Successfully migrated many user mailboxes from on-premises Exchange to Google Workspace with minimal downtime.
- Developed and delivered training sessions on Google Workspace products, services and best practices.
- Automated repetitive tasks using Apps Script
- Collaborated with IT security team to implement security controls and address phishing attempts.
- Documented solutions and knowledge base articles for future reference and continuous improvement.
- Google Workspace Super Adminstrator.
- Worked closely with other members of the Google Workspace support team to ensure that customers received the best possible support.
- Worked on MDM Solutions, configuration and administration. Eg. Mobileiron, Manage Engine
Software Engineer
Fork Technologies
Bengaluru
11.2019 - 03.2020
- Designed and developed many websites using HTML, CSS, JS, Bootstrap, PHP etc. frameworks.
- Worked on the front-end part(Form 20) of a government project - Karnataka Boilers Department.
- Testing in-house developed iOS applications.
Education
Bachelor of Engineering - Information Science
Dayananda Sagar College of Engineering
Bengaluru2018
12th - Science
Poornaprajna Pre-University College
Udupi2014
SSLC/10th -
SVH English Medium High School, Innanje
Udupi2012
Skills
- Proficient in Google Workspace products and services, including Gmail, Drive, Docs, Sheets, Meet, Calendar, etc
- Excellent problem-solving, troubleshooting, and analytical skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- DNS/MX records
- Tools: Service Now, Google Admin Console, Cisco SMA, Cloud M(Migration), Manage Engine, Mobileiron, Synthesia
- Web technologies: HTML, CSS, Javascript
Career Objective
Looking forward to associate myself with an organization where there is a scope for contributing and upgrading my knowledge for the development of the organization and self.
Certifications/Key Achievements
- Professional Google Workspace Administrator Certification
- ITIL Foundation Certification
- Attended a 3-day workshop/boot camp organized by Google on Google Workspace and Google Cloud.
- Contextual Master Award(TCS) for recognizing & implementing frontline licenses for shared mailboxes based on usage of storage.
- Service and Commitment Award.
Additional information
Hobbies/Interests
- Passionate about technology and its potential to improve user experience.
- Playing Cricket, Football, Badminton and other outdoor games.
- Browsing, Listening to music.
Languages Known: English, Kannada, Hindi, Tulu.
Date of Birth: 14/03/1996
Permanent Address: #2-321(Tulasi), S/O K Raghavendra Tantry, Shanbog house, Biliyaru, Kunjarugiri Post, Kurkalu Village, Udupi - 574105.
Declaration
I hereby declare that all the information given above are true to the best of my knowledge and belief.
Sincerely,
Suhas K R
Timeline
Google Workspace Engineer
Tata Consultancy Services Ltd
08.2020 - Current
Software Engineer
Fork Technologies
11.2019 - 03.2020
Bachelor of Engineering - Information Science
Dayananda Sagar College of Engineering
12th - Science
Poornaprajna Pre-University College
SSLC/10th -
SVH English Medium High School, Innanje
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