NagaLakshmi Kongara
Bangalore
Summary
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, to become a successful professional in the field of my interest and to work in an innovative and competitive world.
Overview
7
7
years of professional experience
Work History
Google Workspace Foundation Team
Capgemini (Client: AIRBUS)
06.2024 - 11.2025
- Working on the client requirement as a project transformation team and gathering the required information by contacting the multiple stakeholders like IAM, Onelogin, Netskope.
- End-End responsible of onboarding a new domain into Google Workspace when a new subsidiary is owned by Airbus on the targeted dates.
- Providing the constant support and fulfilling their needs to improve the lifecycle to the Google Workspace Automation team.
- Configuring U2M, M2M on the Google cloud platform using Google Workspace API for any external/third party applications.
- Configuring partial domain wide delegation for external apps to reduce the security of granting Domain Wide delegation on google admin console.
- Working on the Service improvement on the product level and providing the sustainability ideas to optimise the product.
- Worked to optimise the Google Workspace Enterprise plus license management to revoke the license who are no longer active in the system.
Google Workspace Admin
Capgemini (Client: AIRBUS)
09.2022 - 05.2024
- Administer, manage, and maintain the GSuite ecosystem.
- Handling on calls weekly and weekends.
- Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support. Provide problem resolution reports for management as required.
- Escalate support issues to Google Support, follow up and resolve them in a timely manner.
- Collaborate with other technical and functional teams to Document and support business rules, system operating procedures that pertain to the Google platform.
- Creating OU's in Google admin console and maintaining accounts related information.
- Creating and managing users and groups in admin console.
- Creating and managing calendar resources (Building and room creation/modification/deletion). Assigning chromeboxes to meeting rooms.
- Drive - Managing drive related issues like shared drive creation/restoration, file/folder restoration & ownership change, data classification labels creation, DLP rule creation/modification, drive UI customization.
- Manage Assured controlled license and Access Approval requests.
- Gmail- User setting, Default routing, Manage Quarantine, Spam and phishing.
- Gmail - Have good knowledge on email protocols like SPF, DKIM, DMARC.
- Managing Target audience.
- Email delivery troubleshooting.
- Google Marketplace apps - allowlist/blocklist and force installing add-ons.
- Application whitelisting and managing scopes in domain wide delegation.
- Client side encryption for Calendar, drive, Gmail and Meet.
- Audit and investigation - Troubleshooting information and checking the logs. Creating, managing and assigning admin roles.
- Domains - Adding secondary domains and whitelisting domains.
- GAM commands - Good knowledge on using GAM to perform the google admin activities in bulk.
Google Workspace Admin
TATA CONSULTANCY SERVICES
10.2018 - 09.2022
- Responsible to provide level 2 Technical support related to Google Workspace.
- Manage Email routing and Email policies in Gsuite.
- G suite User management, Group Management, OU management, Device Management.
- Troubleshooting issue related with Google Workspace apps mainly with Gmail, GDrive and Gdocs.
- Provide email analysis and email from CISCO ESA Gateways.
- Mobile device management (Google Apps Device policy, enforce policies on device, Approve, Block, wipe).
Education
B. Tech - Electronics & Communication Engineering
Vignan University
Vadlamudi, GunturSkills
- Google Workspace Administration on the core apps powered by Google (Gmail, Drive, Drive editors, Chat, Meet, Calendar, Groups)
- Google Admin console Management
- User and Group Management
- Security and Compliance Administration(2SV, DLP, Data regions, DWD, Client side encryption, Data classification)
- Google Vault and e-discovery
- Google workspace reporting and Auditing
- Identity and Access Management(SSO, SAML)
- Google API configuration for external apps
Linguistic Ability
- English
- Telugu
Languages
English
Advanced
C1
Telugu
Proficient
C2
Timeline
Google Workspace Foundation Team
Capgemini (Client: AIRBUS)
06.2024 - 11.2025
Google Workspace Admin
Capgemini (Client: AIRBUS)
09.2022 - 05.2024
Google Workspace Admin
TATA CONSULTANCY SERVICES
10.2018 - 09.2022
B. Tech - Electronics & Communication Engineering
Vignan University