Summary
Overview
Work History
Education
Skills
Accomplishments
Internship
Timeline
Generic
SUMIT KUMAR

SUMIT KUMAR

Aurangabad

Summary

Experienced Google Workspace Administrator and Subject Matter Expert with extensive knowledge of cloud computing, productivity tools, and collaboration software. Proficient in email management, including spam filtering, SMTP relays, and email authentication protocols (SPF, DKIM, DMARC). Skilled in Google Workspace applications, advanced Excel, and Salesforce CRM. Adept at website management, DNS configuration, and server-level operations. Strong team leadership abilities, currently managing a team of 12 to 15 people. Fluent English speaker with excellent communication skills. Seeking to leverage my technical expertise and leadership experience to drive efficiency and innovation in cloud-based workplace solutions.

Overview

2
2
years of professional experience

Work History

Senior Google Workspace Administrator | Subject Matter Expert

Infosys Ltd.
Bangalore
01.2025 - Current
  • Leading a team of 12-15 professionals in Google Workspace Administration, leveraging extensive knowledge of cloud computing and collaboration tools.
  • Provided advanced troubleshooting for Gmail, Drive, Calendar, Google Meet, and Groups issues.
  • Conducted root cause analysis on system-wide problems, driving quick resolutions and reducing downtime.
  • Created SOPs, KB articles, and process documents to assist the L2 support team in issue resolution.
  • Trained team members on best practices for Google Workspace management and issue resolution.
  • Troubleshot complex email-related issues including email delivery failures, authentication issues (SPF, DKIM, DMARC), and MX record configurations.
  • Handled escalated cases, providing advanced support for Google Workspace Enterprise Plus customers.
  • Utilized the Investigation Tool and Google Vault for in-depth data analysis and compliance monitoring.
  • Analyzed email message headers to diagnose and resolve technical issues.
  • Configured SMTP relays for websites and managed contact forms to ensure seamless communication.

Senior System Associate

Infosys Ltd.
Bangalore
01.2024 - Current
  • Completed comprehensive training in Java and Spring Microservices, gaining in-depth knowledge of backend development and microservices architecture.
  • Developed and deployed a full-scale project using Java Spring Microservices.
  • Designed and implemented a To-do application (web) using Java Spring.
  • Completed certifications on Java and Spring Microservices.

Education

MBA - Business Analytics

Lovely Professional University
Punjab
09-2023

Bachelor of Computer Applications - Computer Applications Development

Maharishi Markadeshwar University
Ambala
06-2022

Class 12 -

Sachidanand Sinha College
Aurangabad, Bihar
05-2018

Class 10 -

Army Public School
Bikaner, Rajasthan
05-2016

Skills

  • Google Workspace Administration
  • Email Authentication (SPF, DKIM, DMARC)
  • Gmail
  • Drive
  • Calendar
  • Meet
  • Groups Troubleshooting
  • SMTP Relay & DNS Configuration

Accomplishments

    Received Sunrise Award for Google Account, For outstanding contribution to Google Workspace Project., 2024

Internship

  • Professional Google Workspace Administrator Certification, Successfully obtained the Professional Google Workspace Administrator Certification, officially recognized by Google Cloud. This certification validates expertise in managing and configuring Google Workspace environments., https://www.credly.com/badges/69c0adb0-43fe-41d9-9833-4468320be53c/public_url, 2023-10-11
  • Cloud Computing from Innovila in Association with Teachnook, Completed a 2-month internship cum certification program on Cloud Computing from Innovila in association with Technook. Gained hands-on experience and in-depth knowledge of Amazon Web Services (AWS), focusing on cloud infrastructure, services, and deployment strategies., https://cert.diceid.com/cid/djk2ka32AI, 2024-11-01

Timeline

Senior Google Workspace Administrator | Subject Matter Expert

Infosys Ltd.
01.2025 - Current

Senior System Associate

Infosys Ltd.
01.2024 - Current

MBA - Business Analytics

Lovely Professional University

Bachelor of Computer Applications - Computer Applications Development

Maharishi Markadeshwar University

Class 12 -

Sachidanand Sinha College

Class 10 -

Army Public School

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