Virangana Singh
SME Cognizant Technology Solutions (Google Ads)
Ghaziabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Subject Matter Expert (Google Ads)
Cognizant Technology Solutions
Gurugram
8 2022 - Current
- Enhanced team performance by providing expert guidance on critical policy concerns and strategic initiatives, which improved team performance by 30% to 40%.
- Mentored junior team members, contributing to their professional growth and development.
- Review the client's account to ensure that they are compliant with Google Ads Policies, which helps clients to increase the efficiency of their ads to get appropriate ROI.
- Evaluated customer needs and feedback to drive product and service improvements at the team level.
Senior Process Executive (Google Ads)
Cognizant Technology Solutions
Gurugram
08.2018 - 08.2022
- Assisted in the training of team members.
- Handled problematic clients to assist lower-level employees and maintain excellent service.
- Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels, which helped to improve team by 20% to 30%.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Escalation Officer
Genpact India
Gurugram
07.2017 - 07.2018
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements, which increased performance by 30%.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Process Developer
Genpact
Gurugram
07.2016 - 07.2017
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Mentored junior team members in best practices for process development which helped in improving their performance by 20% which helped in improvement of overall performance of the team
- Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
Process Associate
Genpact
Gurugram
07.2015 - 07.2016
- Developed effective improvement plans in alignment with goals and specifications, which improved my performance and helped with gaining my 1st promotion within12 months.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Education
MBA - Human Resources Management
Bharati Vidyapeeth Deemed University
New Delhi, Delhi 01.2016 - 04.2018
B. Tech (EC) - Electrical, Electronics And Communications Engineering
Invertis University
Bareilly, Uttar Pradesh 01.2011 - 04.2015
XII -
CBSE
Patna, Bihar 01.2009 - 04.2011
X - undefined
ICSE
Patna, Bihar 01.2008 - 05.2009
Skills
Google Ads
Google Analytics
Google Merchant Center
Google My Business
MS -Office
Customer Retention
Analytical Skills
Team Collaboration
Training and mentoring
Accomplishments
- Cognizant:
- Promoted as Subject Matter Expert in 2022.
- Received employee of the month for June, 2019.
- Genpact:
- Received 1 Silver & 4 Bronze awards for Best Performer.
- Received Best Performer of the year 2016.
- Promoted to Escalation Officer in September, 2017 from Process Developer.
- Got promoted to Process Developer from Process Associate within 12 months.
Personal Information
- Date of Birth: 22/04/1993
- Gender: Female
- Marital Status: Married
Timeline
Senior Process Executive (Google Ads)
Cognizant Technology Solutions
08.2018 - 08.2022
Escalation Officer
Genpact India
07.2017 - 07.2018
Process Developer
Genpact
07.2016 - 07.2017
MBA - Human Resources Management
Bharati Vidyapeeth Deemed University
01.2016 - 04.2018
Process Associate
Genpact
07.2015 - 07.2016
B. Tech (EC) - Electrical, Electronics And Communications Engineering
Invertis University
01.2011 - 04.2015
XII -
CBSE
01.2009 - 04.2011
X - undefined
ICSE
01.2008 - 05.2009
Subject Matter Expert (Google Ads)
Cognizant Technology Solutions
8 2022 - Current