Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

Malek Arslan

Mumbai

Summary

Dynamic Google Workspace Specialist with a proven track record at Tata Consultancy Services, adept at automating user provisioning and enhancing security protocols. Expert in Google Apps Script and skilled in team leadership, achieving a 25% reduction in support resolution time while ensuring compliance and data privacy across cloud environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Google Workspace Specialist

Tata Consultancy Services(TCS)
MUMBAI
11.2024 - Current
  • User & Access Management
  • Managed onboarding/offboarding of over [X] users via Google Admin Console, ensuring proper access and security group assignment.
  • Implemented role-based access control (RBAC) policies across Workspace apps to enforce data privacy and compliance.
  • Automated user provisioning using Google Cloud Directory Sync (GCDS) and APIs to reduce manual tasks by 40%.
  • Security & Compliance
  • Enforced 2-step verification and advanced phishing protection across the domain to improve account security posture.
  • Monitored security dashboard and alerts in Admin Console; responded to incidents, investigated access logs, and remediated threats.
  • Configured DLP (Data Loss Prevention) rules for Gmail and Drive to prevent unauthorized sharing of sensitive information.
  • Email & Collaboration Management
  • Managed email routing, compliance, and retention policies using Gmail settings and Vault for eDiscovery.
  • Deployed custom email templates and set up aliases, groups, and delegated access for efficient internal communication.
  • Integrated Google Meet hardware and configured default video conferencing policies.
  • Device Management
  • Enrolled and managed Chrome OS and mobile devices through Workspace endpoint management.
  • Applied conditional access and context-aware rules for mobile device access to corporate resources.
  • Automation & Scripting
  • Developed and deployed Google Apps Scripts to automate recurring administrative tasks (e.g., shared drive audits, user reports).
  • Utilized GAM (GAMADV-XTD3) to batch-manage users, groups, and settings across the domain.
  • Training & Support
  • Provided Level 2/3 support for Workspace-related issues, reducing support resolution time by 25%.
  • Created internal documentation and conducted training sessions to promote best practices in Workspace usage.

Google Workspace and Azure Consultant

HEXAWARE Technologies
MUMBAI
10.2021 - 10.2024
  • Providing Support to Wickes Customer on Google Workspace Core Product services.
  • Providing Tier 3 level of support and Lead Technology specialist.
  • Single Point of contact for Critical and complex Issue.
  • Managing Core services of Calendar Drive, Email, Security, Account Management, Mobile Management.
  • Advise on cost efficiency for future usage and cost optimization for current infrastructure.
  • Develop conceptual solutions & create proofs-of-concept to demonstrate the viability of solutions.
  • Participating in Technical Architecture Documents, Project Design and Implementation Discussions.
  • Technically guide projects through to completion within target timeframes.
  • Interacts with Business Analysts, Users, and SMEs on requirements.
  • Provide leadership and work guidance to less experienced personnel.

Consultant (Google Workspace & Azure Consultant)

CAPGEMINI
MUMBAI
06.2019 - 10.2021
  • Managing and implementing IaaS services in Microsoft Azure.
  • Configuring and managing services like Virtual Machine, Storage Account, Backup and Recovery Service Vault, VPN, Load Balancer, and Application Gateway.
  • Managed discovery and assessments for migrating servers, applications, and databases from on-premises, Hyper-V, to Azure Cloud.
  • Resolved Workspace service issues, including Gmail delivery failures, file ownership conflicts, and Calendar syncing.
  • Trained internal users on Google Workspace best practices, including Drive collaboration, and secure sharing.
  • Supported domain-level migrations from Microsoft Exchange to Google Workspace for [#] users.
  • Created Google Forms and Sheets dashboards for internal reporting and inventory management.

Cloud Engineer (Google Workspace/O’365/Azure)

WIPRO TECHNOLOGIES
MUMBAI
04.2018 - 06.2019
  • Working on Documentations as well KAP for Google product.
  • Working on critical, highly complex customer problems that may span multiple services.
  • Managing GADS server for G-Suite management.
  • Managing Ediscovery for users and exporting, monitoring data.
  • Configuration of DNS records such as TXT, MX, CNAME, SPF and SRV records.
  • Office 365 Identity management.
  • Active Directory, ADFS, Azure AD Connect and Azure AD.
  • Azure Migration from on-premises to Azure through ASR, Cloud Migrator.
  • Worked in Landing Zone Built and Implementation.
  • Troubleshoot issues related to O365 admin portal.
  • Free busy / Calendar issues.
  • MDM for Office 365.
  • Security- DLP, Compliance, EOP, ATP.
  • OneDrive for Business.
  • Skype for Business.
  • Strong troubleshooting and tool experience.
  • Ability to adopt new changes related to workflow and learn new technologies related to business needs.
  • Supporting L1 with technical guidance and handling escalations related to Technical Roadblock.
  • Experience with Inbound/Outbound calls, emails, Chat and remote support.
  • Clarify Customer requirements; probe for and confirm understanding of requirements or problem.

Cloud Support Engineer (Google Workspace)

REVEVOL PVT.
DELHI
10.2017 - 03.2018
  • Mail support for customers.
  • Request Management, Work Order/Job ticket.
  • Handling Ticketing issues.
  • Call Escalations and good Knowledge on Technical issues.
  • Working on ITIL Process.
  • Incident, change management & working on ITIL, ITSM Tools.
  • Handling Work/Job Tickets.
  • Ticketing tools (BMC Remedy), ZenDesk.
  • Implement and manage Gmail Online and Hangouts Online, as a part of Google apps suite.
  • Doing Implementation, Configuration and Migration of messaging solution to Google Apps from Office365.
  • Providing Cloud Backup Solutions such as Google Drive for Work.
  • Solving L1/L2 technical cases – emailing, messaging, collaboration & OS troubleshooting.
  • Technician and ensuring that SLA is met.

Cloud Support Associate Engineer (G-Suite)

BRIO TECHNOLOGIES
HYDERABAD
01.2017 - 09.2017
  • Providing the training to the end users and Engineers.
  • Configuration of an Outlook.
  • Providing complete support on outlook issue.
  • Google apps(G-suite) specialist.
  • Specialist end-to-end migration knowledge starting capturing migrations.
  • Providing Complete support on G-suite issues.
  • Responsible for handling all Email and Instant Messaging client related issues for end users.
  • Configuring Google Vault, Chrome cast, MDM policies.

Education

Bachelors Of Technology - Electronics and Communications Engineering

Jawahar Lal Nehru Technological University
Hyderabad, Telangana

Skills

  • Google Workspace
  • Microsoft Azure
  • AWS
  • GAM
  • Google App Script
  • Drive,Doc,Calendar
  • GCDS
  • Terrafrorm
  • Blueprints
  • Azure Migrate
  • ASR
  • Google Cloud
  • Migrations
  • DR
  • Google Apps Deployment Services
  • Microsoft Certified AZ-104: Azure Administrator Associate
  • Microsoft Certified Information Technology Specialist
  • Traffic manager profiles
  • CDN
  • Landing Zone Built and Implementation
  • Azure AD Management
  • Multi-factor authentication
  • Conditional MFA
  • Provisioning and Revoke access to Users through Azure AD IDM
  • Securing the Azure environment
  • NSG
  • Azure Firewall
  • Azure Log Analytics
  • Update Management
  • Devops tools
  • Jenkins
  • Git
  • CI/CD Pipeline

Certifications

  • Google Apps deployment services
  • Microsoft Certified AZ-104: Azure Administrator Associate
  • Microsoft Certified Information Technology Specialist

Certification

  • Microsoft Certified AZ-104- Azure Administrator Associate
  • Google Apps Deployment Services Specialist Exam
  • Microsoft Certified Information Technology Specialist

Hobbies and Interests

  • Climbing
  • Snowboarding
  • Cooking
  • Reading

Languages

English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1

Timeline

Google Workspace Specialist

Tata Consultancy Services(TCS)
11.2024 - Current

Google Workspace and Azure Consultant

HEXAWARE Technologies
10.2021 - 10.2024

Consultant (Google Workspace & Azure Consultant)

CAPGEMINI
06.2019 - 10.2021

Cloud Engineer (Google Workspace/O’365/Azure)

WIPRO TECHNOLOGIES
04.2018 - 06.2019

Cloud Support Engineer (Google Workspace)

REVEVOL PVT.
10.2017 - 03.2018

Cloud Support Associate Engineer (G-Suite)

BRIO TECHNOLOGIES
01.2017 - 09.2017

Bachelors Of Technology - Electronics and Communications Engineering

Jawahar Lal Nehru Technological University

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Malek Arslan