ANCHAL SHARMA
Shimla,HP
Summary
Enthusiastic and driven MBA undergraduate specializing in Human Resource Management, eager to embark on a rewarding career in HR. Armed with a solid academic foundation and a passion for people management, I bring a fresh perspective and a proactive mindset to the table. Eager to collaborate with like-minded professionals in shaping positive workplace cultures and driving HR excellence. Excited to leverage my skills to support HR initiatives in a progressive organization. Understanding Customer Care Executive with over [Number] years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Care Executive
Swiggy
Shimla
07.2022 - 03.2023
- Handling escalated customer complaints and finding solutions to resolve them
- Keeping up-to-date on company policies, products, and services to provide accurate information to customers.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Education
Masters of Business Administration - Human Resources
Chandigarh Group of Colleges
Landran, Punjab07.2023
Bachelor's Of Business Administration -
St. Bede's College
Shimla, Himachal Pradesh08.2018
12th - Commerce
Chapslee School
Shimla, Himachal Pradesh03.2017
10th -
Aradhana Public School
Rohru, Himachal Pradesh03.2015
Skills
- Problem-solving
- Teamwork
- Time-management
- Decision-making
- Strategic Planning
- Microsoft Office
Certification
- Certificate of attending AI tools Workshop by be 10x
- Certificate of Advances in Strategic Human Resource Management by IIT bombay
Hobbies
Singing, Listening to music, Cooking
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Care Executive
Swiggy
07.2022 - 03.2023
Masters of Business Administration - Human Resources
Chandigarh Group of Colleges
Bachelor's Of Business Administration -
St. Bede's College
12th - Commerce
Chapslee School
10th -
Aradhana Public School