ERASPALLY KEERTHANA
Hyderabad
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in Smartphone industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
AAASMA MICROBIZ PRIVATE LIMITED
Hyderabad
05.2024 - Current
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Recorded details of all inquiries, complaints, and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Monitored monthly customer service metrics for each customer service associate.
- Addressed customer questions and concerns regarding products and services.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Developed and maintained relationships with customers to ensure their satisfaction.
Telecaller Customer Service
Randstad
Hyderabad
08.2021 - 04.2024
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Translated for phone representatives when non-English speaking callers came on line.
- Assisted customers with product returns or exchanges as needed.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Ensured compliance with all applicable laws regarding telemarketing regulations.
- Resolved customer complaints in an efficient manner following established protocols.
Education
B.com -
A.V College of Arts Science and Commerce, Osmania University
01.2023
Mec -
New Chaitanya jr College
01.2020
SSC -
BSC Model High School
01.2018
Skills
- Handling multiple tasks
- Performance Improvement
- Payment Processing
- Understanding of negotiation techniques
- Customer service background
- Customer Support
- Problem-solving abilities
- Computer Skills
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Quality Assurance
- True problem-solver
- Complaint Handling
- Data Entry
- Escalation management
- Customer Service
Accomplishments
Employee of the Month
Personal Information
- Date of Birth: 06/04/2002
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
Listening Songs
Browsing
Drawing
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Customer Care Executive
AAASMA MICROBIZ PRIVATE LIMITED
05.2024 - Current
Telecaller Customer Service
Randstad
08.2021 - 04.2024
B.com -
A.V College of Arts Science and Commerce, Osmania University
Mec -
New Chaitanya jr College
SSC -
BSC Model High School
Similar Profiles
Sumeet KumarSumeet Kumar
City Manager at AAASMA MICROBIZ PVT LTD (ONEPLUS).City Manager at AAASMA MICROBIZ PVT LTD (ONEPLUS).
Ani GalstyanAni Galstyan
FRONTEND DEVELOPER at MicroBiz Cloud Point of SaleFRONTEND DEVELOPER at MicroBiz Cloud Point of Sale
Zhijie WeiZhijie Wei
CEO at Shanghai Microbiz 10th International Future Business Leader SummitCEO at Shanghai Microbiz 10th International Future Business Leader Summit