Anjali Prasad
Kolkata
Summary
Dynamic guest relations professional with a proven track record at the Indian School of Business, excelling in delivering personalized service and resolving guest complaints. Adept in communication and leadership, enhance guest satisfaction and loyalty through effective problem-solving and attention to detail, ensuring memorable experiences in the hospitality sector.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
Town Square Suites
Shamshabad
06.2025 - 09.2025
- Ensure exceptional guest experience
- Handle guest complaints
- Ensure guest satisfaction
- Handle guest interactions
- Resolve issues
- Provide personalized service
Guest Relations Executive
Town Square Suites
Shamshabad
06.2025 - 09.2025
- Ensure exceptional guest experience
- Handle guest complaints and feedback
- Build strong relationships with guests
- Collaborate with F&B teams to deliver personalized service
- Resolve issues promptly and efficiently
- Drive guest satisfaction and loyalty
F&B Guest Relations Associate
Indian School of Business
Hyderabad
07.2024 - 05.2025
- Provide excellent customer service
- Handle guest complaints
- Ensure guest satisfaction
- Handle guest interactions
- Resolve issues
- Provide personalized service
Front Office Assistant
Indian School of Business
Hyderabad
01.2024 - 06.2024
- The main point is that Front Office Assistants require excellent communication
- Customer service
- Organizational skills
- Handle guest interactions
- Reservations
- Administrative tasks effectively.
Education
HIGHER SECONDARY EDUCATION - COMMERCE
Shree Jain vidyalaya
HowrahSkills
- Excellent communication
- Verbal and written communication
- Interpersonal skills
- Problem-solving
- Resolving guest complaints
- Leadership
- Guiding F&B teams
- Attention to detail
- Ensuring personalized service
- Time management
- Handling multiple tasks
- Emotional intelligence
Awards
- Certificate of computer knowledge
- Certificate of appreciation
Languages
- English, Intermediate
- Hindi, Fluent
- Bengali, Fluent
Timeline
Guest Relations Executive
Town Square Suites
06.2025 - 09.2025
Guest Relations Executive
Town Square Suites
06.2025 - 09.2025
F&B Guest Relations Associate
Indian School of Business
07.2024 - 05.2025
Front Office Assistant
Indian School of Business
01.2024 - 06.2024
HIGHER SECONDARY EDUCATION - COMMERCE
Shree Jain vidyalaya
Similar Profiles
Steven BolenderSteven Bolender
Team Leader at Chick-fil-A Drexel Town SquareTeam Leader at Chick-fil-A Drexel Town Square
Viet VoViet Vo
Customer Service Representative at Town Square EntertainmentCustomer Service Representative at Town Square Entertainment
Carly WadeCarly Wade
Kennel Staff Assistant at Town Square Pet ResortKennel Staff Assistant at Town Square Pet Resort
Pratik GhoshPratik Ghosh
Chief Manager Operations at DESUN HospitalChief Manager Operations at DESUN Hospital
Ratnadeep RoyRatnadeep Roy
Freelancer at Self-employed ServicesFreelancer at Self-employed Services