Anga Deepika
Visakhapatnam
Summary
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries. To work in an environment that encourages me to succeed and grow professionally, where I can utilize my skills and knowledge appropriately.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Concentrix
Vishakhapatnam
11.2021 - Current
- As an advisor at Concentrix, I have 34 months of experience in solving customer queries via non-voice process.
- Provided high level customer service to clients, resolving their queries and complaints in a timely manner.
- Researched customer inquiries using internal databases and resources.
- Monitored customer feedback to ensure satisfaction with services provided.
- Developed and implemented customer service policies and procedures.
- Monitored customer feedback surveys to identify areas of improvement.
- Created reports on customer satisfaction levels and key performance indicators.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Conducted customer service training for new hires.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
Education
Bachelor of Commerce -
ISBM University
Chhattisgarh04-2021
Intermediate - MPC
Sri Chaitanya Junior College
Visakhapatnam05-2017
Secondary School Certificate -
Kids Garden High School
Visakhapatnam04-2015
Skills
- Complaint Handling
- Spreadsheets
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Microsoft PowerPoint
- Microsoft Word
- Customer Education
- Critical Thinking
- Visual Presentation
- Google Slides
- Problem Solving Skills
Accomplishments
- Top Performer of the process continuously for 6 months.
- Awarded as a best performer of the team for June, July, August.
- Recognized as "STAR PERFORMER" of the team for 2 times by the management.
- Recognized as a "Best Employee" of the year.
- Received Rewards & Recognition for Quarterly March, April and May.
Personal Information
- Date of Birth: 04/07/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
- Participating in Social Activities
- Indoor Games
- Travelling
- Surfing through Internet
- Listening Music
Declaration
- Hereby I declare that all the information above is true to the best of my knowledge.
Timeline
Senior Customer Service Representative
Concentrix
11.2021 - Current
Bachelor of Commerce -
ISBM University
Intermediate - MPC
Sri Chaitanya Junior College
Secondary School Certificate -
Kids Garden High School