Angel Alex
Palakkad
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings. Empathetic Customer Support Executive known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel using active listening, clear communication, and patience to enhance customer satisfaction and foster loyalty.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Shri Annamalai Agro Products Pvt Ltd.
CHENNAI
06.2023 - Current
- Handled customer inquiries through multiple communication channels, including phone, email, and chat.
- Monitored customer feedback on social media platforms.
- Supported sales team members to drive growth and development.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
Sales Executive
Chanira La Parezza
01.2023 - 05.2023
- Examined market patterns to pinpoint growth opportunities
- Built long-term customer relationships to ensure repeat business
- Created reports detailing sales metrics
- Assessed customer feedback on product quality
Incharge
Princess Ladies Hostel
02.2022 - 09.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Customer Support Executive
Balaji Digital & offset Printing
Coimbatore
01.2021 - 01.2022
- Answered customer inquiries via phone, email, and chat.
- Delivered comprehensive details on products and services.
- Consistently sought deals and optimal prices
- Boosted satisfaction ratings through prompt issue resolution.
Education
Medical Coding and Transcript -
Henry Harvin
01.2023
12th -
St.Pauls Higher Secondary School
Kozhinjampara, palakkad01.2019
10th -
St.Mary's Catholic High School
Fujairah, UAE01.2016
Skills
- Excel Proficiency
- Microsoft Word
- Team building and training
- Complaint Handling
- Team Leadership
- Strategic Problem Resolution
- Refunds processing
- Customer Service
Accomplishments
Leadership
Languages
English, Malayalam, Tamil, Hindi
Hobbies and Interests
- Community Service
- Communication
- Teenage Motivational
- Reading
- National Service Scheme (NSS)
Personal Information
- Date of Birth: 05/02/2000
- Gender: Female
- Nationality: Indian
Timeline
Customer Support Executive
Shri Annamalai Agro Products Pvt Ltd.
06.2023 - Current
Sales Executive
Chanira La Parezza
01.2023 - 05.2023
Incharge
Princess Ladies Hostel
02.2022 - 09.2022
Customer Support Executive
Balaji Digital & offset Printing
01.2021 - 01.2022
Medical Coding and Transcript -
Henry Harvin
12th -
St.Pauls Higher Secondary School
10th -
St.Mary's Catholic High School
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