Angelica Iyer
Mumbai
Summary
Effective office manager with proven skills in stakeholder engagement, compliance assurance, and time management. Committed to facilitating meetings and enhancing customer experiences and managing vendor relations ensuring seamless workflow in daily operations. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
years of professional experience
Work History
Senior Advisor
Willis Towers Watson
Mumbai
05.2023 - 01.2025
- Coordinated appointments and managed office calendar to optimize staff schedules.
- Served as a point of contact between management, vendors, contractors and other stakeholders involved in the project.
- Facilitated meetings between stakeholders to discuss operational issues related to service management.
- Welcomed and assisted visitors, clients and external stakeholders during meetings, ensuring a professional and positive experience.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Addressed customer complaints promptly to improve client satisfaction and retention.
- Maintained accurate records of client interactions and transactions, via phone, email, and in person.
- Ensured compliance with company policies and industry regulations.
- Maintained office records, confidential documents and digital files with a high level of accuracy and compliance.
- Monitored office supplies, inventory management, and coordinated with vendors and internal teams to ensure uninterrupted office operations.
- Contributed to team meetings by providing feedback and recommending process enhancements.
- Answered phone calls and directed inquiries to appropriate staff.
- Performed administrative tasks such as preparing invoices, updating records.
- Developed knowledge of products to enhance customer interactions and recommendations.
Education
Bachelor of Arts - English Literature And Psychology
St. Andrews College
Bandra02-2022
Skills
- Stakeholder engagement
- Meeting facilitation
- Customer service
- Compliance assurance
- Inventory management
- Vendor coordination
- Office management
- Administrative support
- Record keeping
- Data organization
- Microsoft Office proficiency
- Time management
- File organization
- Effective communication
- Written communication
Timeline
Senior Advisor
Willis Towers Watson
05.2023 - 01.2025
Bachelor of Arts - English Literature And Psychology
St. Andrews College