Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Angel Sharon

Hyderabad

Overview

6
6
years of professional experience

Work History

Digital Media Senior Associate

Google Operations centre
Bangalore
09.2024 - 01.2025
  • Assisted in policy enforcement, content moderation, and troubleshooting as a Digital Media Senior Associate for Google Ads, ensuring smooth operation and user satisfaction.
  • Providing technical troubleshooting support for users facing issues with account management, content uploads, and platform features.
  • Managed a team responsible for investigating and resolving policy violations, including the review of flagged content, and the resolution of user complaints.

Network Quality Optimization Specialist

Yahoo Software development pvt ltd
Bangalore
12.2021 - 05.2024
  • Accomplished and results-driven professional with four years of expertise in meticulous content review, ensuring compliance with industry standards through precise adult and proprietary tools.
  • Skilled in content moderation, reviewing native/video ads on standards, and competitor guidelines.

Advertisement, Management and Content Review Analyst

Deloitte USI
Hyderabad
08.2020 - 12.2021
  • Reviewing all different fields of advertisements, like Google ads, Facebook ads, YouTube ads, Apple product ads, and Microsoft ads.
  • Analyzing and reviewing the advertisements and content based on videos, images, ad text content, descriptions, and landing page content.

Customer Executive Specialist

Amazon India pvt limited
Hyderabad
10.2018 - 06.2019
  • Addressing all customer and agent requests and queries within the established time frame and service levels.
  • Being proactive toward service levels and quality metrics, as defined.
  • Analyzing problems and providing solutions.

Education

Bachelor's of Degree - computer applications

Jagruti degree college
Hyderabad, India
01.2017

Intermediate - board of intermediate education

Narayana Junior college
Hyderabad, India
01.2014

Board of secondary education - 10th standard

St. Anthony's High school
Hyderabad, India
01.2012

Skills

  • Yahoo DSP Certified
  • MS Excel
  • Facebook and YouTube ads
  • PowerPoint
  • Policy creation
  • Microsoft Suite
  • Content Moderation
  • Advertisement operations
  • Policy Compliance
  • Campaign Planning
  • Google & Yahoo ads

Affiliations

  • 100% sentiment Score.
  • 100%Customer satisfaction.
  • Maintaining Average handling time.
  • Maintained high-Quality advertising on the platform by enforcing industry knowledge- increased team quality by 7% and improved overall process by 14%,

Accomplishments

  • Received "Applause Award" for maintaining high quality,speed and accuracy.

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Digital Media Senior Associate

Google Operations centre
09.2024 - 01.2025

Network Quality Optimization Specialist

Yahoo Software development pvt ltd
12.2021 - 05.2024

Advertisement, Management and Content Review Analyst

Deloitte USI
08.2020 - 12.2021

Customer Executive Specialist

Amazon India pvt limited
10.2018 - 06.2019

Bachelor's of Degree - computer applications

Jagruti degree college

Intermediate - board of intermediate education

Narayana Junior college

Board of secondary education - 10th standard

St. Anthony's High school

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Angel Sharon