Aniket Bisht
Gurgaon,HR
Summary
Aa result driven Supply chain-oriented professional with 10 years of rich experience in Logistics, end to end distribution, first to last mile operations, seeking leadership roles. to add value to the organization.
Overview
10
10
years of professional experience
2027
2027
years of post-secondary education
Work History
Area Manager
Flipkart
09.2022 - Current
- Managing multiple hub operations w.r.t
- First to last mile operations, warehouse operations & Transportation
- Conducting daily, weekly & monthly operational meetings for resolution of escalations for Haryana Region
- Managing operational excellence & driving cost effective procurement strategies
- Ensuring timely shipment delivery.
- CPD & spearheading operations like customer returns, maintaining CSAT, CPD %,P1D% & losses
- Managing the Inventory– Physical vs SAP Inventory storage location wise & Inventory reconciliation for 12 Hubs in Haryana Region & conducting Inventory audits & cycle counts on daily & weekly basis
- Ensuring timely customer issue resolutions for Haryana Region & improving NPS score & closing all open SITs greater than 7 days by close communication with Transporters and Destination location
- Coordination with Plants for order fulfillment, managing fill rate & order execution for timely delivery to the end customer
- Sustained NPS score consistently for 12 Hubs consistently for 4 years
- Successfully launched Cantt Ambala & YamunaNagar warehouses with effective operational strategies
Hub Manager
09.2020 - 08.2022
- Managed daily operations of multiple hubs, leading a team of over 100 employees
- Coordinated with 100+ sellers for timely First Mile shipments
- Ensured on-time deliveries (CPD) and high customer satisfaction (CSAT)
- Handled customer returns and minimized losses
- Resolved escalations within 24-48 hours
- Focused on reducing operational costs (CPS) while maintaining performance
- Monitored key performance indicators (KPIs) and improved operational efficiency
- Trained and developed team members to improve productivity and morale
- Worked with cross-functional teams to ensure smooth operations
- Ensured safety and compliance within the hub
Area Manager
Swiggy
08.2018 - 09.2020
- Ensured optimal fleet utilization and maintained high performance across multiple hubs using tools like Redash, Snowflake Data, and ED Tracking for real-time monitoring and insights
- Managed a team of 20 fleet managers and 3000 delivery executives, focusing on efficient staffing, training, and retention strategies
- Designed and implemented operational strategies for real-time service, schedule adherence, and customer satisfaction, leveraging systems like Jira for task management and issue resolution
- Successfully launched and scaled operations for new hubs, including Rishikesh, Haridwar, Mussorie, Rudrapur & Meerut ensuring SLA compliance and operational readiness
- Analyzed performance data through platforms like CPD and Redash to improve processes and ensure 100% compliance with uniform and branding policies
- Monitored key metrics like login %, SLA adherence, attrition rates, and G60%, maintaining operational efficiency
- Conducted cost analysis and implemented quality initiatives to improve profitability while maintaining service excellence
- Managed vendor and customer escalations within TAT, ensuring smooth operational continuity
- Utilized Comms and Banner Service tools to enhance communication and manage end-to-end delivery operations
- Conducted site visits to ensure compliance with hub operations and streamlined reporting systems for better management decisions
- Improved customer satisfaction ratings by reducing delivery cancellations and enhancing service quality using data-driven insights
- Delivered seamless operational launches for high-demand areas, driving overall regional growth with effective utilization of GD and performance monitoring tools
Transport Manager
Blinkit(Grofers)
07.2016 - 08.2018
- Collaborated with store operations to plan routes and schedule delivery times, optimizing efficiency, and ensuring timely deliveries
- Maintained TMS hygiene and ensured timely trip closure within the Delivery Management System (DMS)
- Managed a team of supervisors, administrative staff, and drivers, fostering a collaborative and productive work environment
- Ensured vehicle availability per operational requirements, coordinating with service providers
- Oversaw preventive maintenance schedules to ensure the longevity and safety of the vehicle fleet
- Verified transport bills and ensured timely payments to service providers, maintaining good relationships
- Maintained records in accordance with company and government policies and regulations
- Developed strategies to optimize transportation costs, achieving significant savings
- Managed vendor relationships, negotiating contracts, and ensuring compliance with agreements
- Planned and optimized vehicle capacity utilization to enhance operational efficiency
- Implemented road safety policies and driver training in coordination with the Safety, Health, and Environment (SLP/HSE) and training teams
- Monitored Service Level Agreements (SLAs) with National Courier, Local Courier, QWIK, and Inter DC/Store movements
Senior Hub Manager
Blinkit
02.2015 - 07.2016
- Led a team of 6 station managers, 10 team leaders & over a 90 delivery partners for effective last mile operations
- Managed order fulfillment for entire Delhi & Faridabad regions & 3PL vendors i.e
- Delhivery, Blue dart & Gati
- Managed Inventory reconciliation & management
- Managed end to end logistics operations for Delhi & Faridabad regions
Education
MBA - Supply Chain
Mumbai University
BCA - Computer Applications
IMT Nainital University
SSC - Science
Uttarakhand Board
HSC - Science
Uttarakhand Board
Skills
First to last mile operations
Accomplishments
- Brought improvement in Last mile operations efficiently for North region by sustaining CPD %, SLA % as 99 % for 4 years consistently.
- Sustained customer & Vendor escalations by < 2 % for the Haryana region in 3 year period.
- Best Area Manager Award (2022 & 2024): Recognized twice at Flipkart for exceptional performance in managing operations, achieving key metrics, and leading teams effectively across multiple hubs.
- Best Fleet Manager Award: Honored at Swiggy for outstanding management of fleet operations, ensuring high performance, and maintaining excellent SLA adherence and customer satisfaction.
- Best Hub in North Award: Achieved at Blinkit for delivering exemplary operational efficiency, inventory management, and maintaining the highest standards in logistics operations.
Preferredlocation
Pan India
Timeline
Area Manager
Flipkart
09.2022 - Current
Hub Manager
09.2020 - 08.2022
Area Manager
Swiggy
08.2018 - 09.2020
Transport Manager
Blinkit(Grofers)
07.2016 - 08.2018
Senior Hub Manager
Blinkit
02.2015 - 07.2016
BCA - Computer Applications
IMT Nainital University
SSC - Science
Uttarakhand Board
HSC - Science
Uttarakhand Board
MBA - Supply Chain
Mumbai University
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