ANIKET DHAMANKAR
Mumbai
Summary
Service-oriented professional with 9 years of flight crew experience, specializing in hospitality and customer service. Proven ability to apply critical thinking and sound judgment to resolve challenges effectively. Strong command of flight safety protocols and regulations, ensuring compliance and passenger safety. Energetic and personable, fostering positive interactions with passengers and team members.
Overview
11
11
years of professional experience
Work History
Senior Cabin Crew
Alliance Air
Mumbai, Inida
06.2016 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Food and Beverage Assistant
HYATT REGENCY MUMBAI
Mumbai
05.2014 - 12.2015
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff on food preparation and safety procedures.
Education
B.A.(International Hospitality Administration) -
Rizvi College of Hotel Management
12.2014
H.S.C. -
Bhavans College Of Science
02.2010
Skills
- Preflight briefings
- Crew coordination
- Interpersonal communications
- Hospitality service expertise
- Aviation regulations
- Emergency Response
Passport Details
U5824535
Personal Information
Extracurricular Activities
Table Tennis, Swimming and Snooker
Training
Worked at ITC MARATHA as Industrial Trainee in all core departments of the hotel from November 1st 2011 - 16th April 2012 (162 DAYS).
Timeline
Senior Cabin Crew
Alliance Air
06.2016 - Current
Food and Beverage Assistant
HYATT REGENCY MUMBAI
05.2014 - 12.2015
B.A.(International Hospitality Administration) -
Rizvi College of Hotel Management
H.S.C. -
Bhavans College Of Science