Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
somojita paul

somojita paul

Senior Cabin Attendant
Dhubri

Summary

Accomplished Senior Cabin Crew Member with a proven track record at Vistara for enhancing passenger safety and satisfaction. Leveraged guest services expertise and emergency response skills to elevate team performance and service standards. Known for exceptional public speaking and crew coordination, significantly boosting team morale and customer loyalty.

Overview

8
8
years of professional experience

Work History

Senior Cabin Crew Member

Vistara
Delhi
09.2019 - Current
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.

Cabin Attendant, F2

Qatar Airways
Doha, Qatar
11.2018 - 04.2019
  • Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
  • Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
  • Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
  • Managed inflight emergencies by following established procedures and working closely with crew members.

Cabin Attendant

Indigo
Delhi
07.2016 - 07.2017
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
  • Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
  • Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
  • Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
  • Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
  • Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.

Education

Bachelor Of Arts - English Literature

B. N. College
Dhubri, Assam
04.2015

HSC - Arts

B. N. College
Dhubri, Assam
03.2011

SSC -

Bethel Baptist Mission School
Dhubri, Assam
2008

Skills

Public speaking

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Assamese
Advanced (C1)

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Recognized as Employee of the Month for handling intense situations with poise and compassion.

Timeline

Senior Cabin Crew Member

Vistara
09.2019 - Current

Cabin Attendant, F2

Qatar Airways
11.2018 - 04.2019

Cabin Attendant

Indigo
07.2016 - 07.2017

Bachelor Of Arts - English Literature

B. N. College

HSC - Arts

B. N. College

SSC -

Bethel Baptist Mission School
somojita paulSenior Cabin Attendant