somojita paul
Senior Cabin Attendant
Dhubri
Summary
Accomplished Senior Cabin Crew Member with a proven track record at Vistara for enhancing passenger safety and satisfaction. Leveraged guest services expertise and emergency response skills to elevate team performance and service standards. Known for exceptional public speaking and crew coordination, significantly boosting team morale and customer loyalty.
Overview
9
9
years of professional experience
Work History
Senior Cabin Crew Member
Vistara
Delhi
09.2019 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
Manager-Strategic Partnerships & Business Developm
SAATHI, Media & Content
Gurugram, Haryana
11.2024 - Current
- Improved marketing to attract new customers and promote business.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Cabin Attendant, F2
Qatar Airways
Doha, Qatar
11.2018 - 04.2019
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
- Managed inflight emergencies by following established procedures and working closely with crew members.
Cabin Attendant
Indigo
Delhi
07.2016 - 07.2017
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
- Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.
Education
Bachelor Of Arts - English Literature
B. N. College
Dhubri, Assam04.2015
HSC - Arts
B. N. College
Dhubri, Assam03.2011
SSC -
Bethel Baptist Mission School
Dhubri, Assam2008
Skills
Public speaking
Guest services
Airline Operations
Company policy adherence
Food and beverage preparation
Preflight briefings
Emergency care
Emergency Response
Crew coordination
Hospitality service expertise
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Assamese
Advanced (C1)
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
Timeline
Manager-Strategic Partnerships & Business Developm
SAATHI, Media & Content
11.2024 - Current
Senior Cabin Crew Member
Vistara
09.2019 - Current
Cabin Attendant, F2
Qatar Airways
11.2018 - 04.2019
Cabin Attendant
Indigo
07.2016 - 07.2017
Bachelor Of Arts - English Literature
B. N. College
HSC - Arts
B. N. College
SSC -
Bethel Baptist Mission School